By TriVium Systems

1. By TriVium Systems Maximizes the return on your telecom equipment investment 1

2. Contents Section • Introduction • End User Benefits • Target Markets & Customers • Why Sell CallAnalyst? • Product & Maintenance • Reports • Call to Action

3. Section 1Introduction

4. Business Productivity Tools Call Management Network Server What is CallAnalyst? Call Accounting • Award winning software • Easy-to-use, graphically oriented software package • Transforms phone systems into a Business Intelligence platform • Scalable solution – Handles multi-site & remote implementations • Quick sale, Easy to install, Quick ROI Enterprise Network Access Lite / Full (Standalone)

5. Verticals Insurance Manufacturing Collections Assisted Living Real Estate Non-profits Education Retail Govt. Legal Automotive Healthcare Finance Enterprise Server Products CallAnalyst Classic Editions Full Network Version Lite 250 25 100 Ports (Extensions) CallAnalyst - Scalable Product Line

6. CallAnalyst Solution Matrix Application Profile Software Package

7. CallAnalyst Lite • Nine (9) Summary reports CallAnalyst Full and Network • All reports • Report Automation (send reports by e-mail) • Call Costing • Graphical reports • Access to CallAnalyst reports via the Network • Contact management & Time billing

8. CallAnalyst Full & Network Version • Run CallAnalyst from the convenience of your own workstation • More than one user for the program enabled using one or more Network Clients (NC) • Recommended where call volumes are higher. • Load sharing between server & client PC’s • Flexible call costing – Zone & Prefix based billing with incremental costing options • Company Directory – Multi-Level PBX / KTS CallAnalyst Full (Network License) with Network Clients *1 *1 - Serial connection (RS 232) or TCP/IP LAN connection (future)

9. CallAnalyst Lite Limited reports. Only 9 reports Date and Time • Summary Calling by Day • Summary Calling by Hour-of-day by Day-of-week Line and Extension • Summary Calling by Extensions • Summary Calling by Lines • Summary of Call Distribution by Extensions Account Codes • Summary Calling by Account Code • Summary Calling by Tenant/ Authorization Codes by Calls Frequency and Duration • Most Frequently Called Numbers Geographic • Summary Calling by Area Codes CallAnalyst Full and CallAnalyst Enterprise All reports under these categories are available Standard Reports Date and Time Line and Extension Route and Tenant Account Codes Frequency and Duration Trunk Type and Carrier Geographic Other Advanced Reports ANI & DNIS Contact Call Reporting

10. Multi-Site remote monitoring Capability Handles heterogeneous switches Connects to variety of switches Real-time connectivity with remote sites Centralized Data Storage Multi-Level Site Directory Scalable Solution with Standards Based Implementation Relational Database (SQL server or MSDE) ODBC compliant Robust Architecture & Great Performance Multi-Tasking & Process Oriented Broadcast Alerts! Advanced Contact Management Centralized backend for all modules Single point of maintenance Flexible costing module Unlimited zoning & Rate Plans Crystal 9.0 reporting engine CallAnalyst Enterprise Server

11. CallAnalyst Enterprise Server

12. Multi-Site Functionality • Multiple sites • Consolidated reporting • Centralized Data Management • Automation – Archival & Restoration of data • Data recovery - Secure storage on network location, ftp server • Email archived data to central location • Support for multiple rate plans

13. System Requirements CallAnalyst Lite & Full • PC with Pentium III Processor • 512 MB RAM • 2 GB of free hard drive space • Recommended SVGA 1024 X 768 • Windows 98/Me, NT-SP 6 or later, 2000, XP Professional • CD-ROM drive (if using CD for installation) • Available serial port and RS-232 cable • if data source is a serial connection to PBX • Printer • to print reports • Internet Explorer 5.0 or later

14. System Requirements CallAnalyst Enterprise Server* • Pentium 4 class CPU • 512 MB RAM • Microsoft Windows (NT-SP 6, 2000, XP, 2003 server) • Database (one of the following) • Microsoft SQL Server 2000 • Microsoft Desktop Engine for SQL 2000 (MSDE is provided on the UCE application CD) • Memory – 512 MB Minimum • Free Hard Disk Space – 2 GB (for database) • Communication • TCP/IP LAN connection with RJ45 cable • Serial port and RS-232 cable (if data source is a serial connection to PBX) • Lantronix – serial adapter for LAN (remote site data connection over TCP/IP) • Display - SVGA 1024 X 768 • CD-ROM drive (if using CD for installation) • Network Interface Card (NIC) • Printer • Browser • Internet Explorer 5.5 or later • Email Client - Outlook 2000; Outlook Express * Recommendations may change based on the configuration and software requirements

15. Collecting SMDR Data • Aspire,, • Direct Serial to PC Com Port (RS-232) • TCP/IP to LAN • I-series • Direct Serial to PC Com Port (RS-232) • Serial to 3rd party serial to IP converter OR • Serial to PC with MSR Client • DS-series • Direct Serial to PC Com Port (RS-232) • Serial to 3rd party serial to IP converter OR • Serial to PC with MSR Client

16. Multi Site Installation of Enterprise Server Site 2 Site 3 Site 4 Site 1 Serial Serial Serial TCP/IP (SPE Card) Lantronix PC with Thin Client LAN / WAN CallAnalyst Enterprise Server with MSDE or SQL 2000 CallAnalyst Clients

17. Section 2End User Benefits

18. Ken Barron, Vice PresidentBarron Communications "We've sold more TriVium CallAnalyst systems than any other call accounting system and we've done no true advertising. For the customer who has had problems gathering information in the past, this is a natural. It's so easy to use and simple to install. Our customers are delighted with CallAnalyst and the features it offers. One customer with 50 employees is thrilled employees can receive reports via e-mail. In fact, five different businesses share the resource, which is cost-effective for them."

19. End User Benefits • Flexible Call Reporting – extensive filters • Tracks and analyses calls (IN/OUT; Network) • Increases sales performance and productivity • Enables better Planning & Budgeting • Cost recovery; Telecom expense distribution • Ensures timely 3rd party billing • Improves resource planning • Traffic analysis • Trend studies; Call patterns for staffing • Measures success of marketing campaigns • Enhances Security

20. Flexible Call Reporting • Define reporting parameters • hourly, daily, weekly • Set reports to run automatically • email to the appropriate manager or rep • Easily separate inbound and outbound statistics • Set up customized rate plans • Run reports on individual extensions or groups

21. Tracks Calls • Track in-bound and out-bound call patterns • Adjust resources according to call patterns • Monitor Call Traffic • By Date & Time • By Agent • By Workgroup • By Type • By Carrier • Identify abandoned calls

22. Improves Agent Productivity • Generate Daily Call reports for Agents • Correlate phone activity with Performance & Goals • Balance Sales Resources • Optimize Loading for improved efficiency • Email reports to Agents and Managers

23. Enables Better Planning & Budgeting • Ensure complete and timely billing for shared resources • Improve cash flow through timely invoices • Quickly calculate usage by client, tenant or partner • Flexible on-demand billing • Do not wait for the end of the month phone company bills to determine usage • Consolidate reporting information • Schedule billing

24. Improves Resource Planning • Reduce guesswork about sales activities • Base resource requirement decisions on real data • Manage Trunk usage and Balance Loads • Renegotiate terms and lines with the phone company based on actual usage patterns • Measure activity on toll free numbers

25. Evaluate Marketing Campaigns • Evaluate effectiveness of campaigns • By region • By group • Compare campaign effectiveness

26. Enhances Security • Detect abusive phone activity • Avoid potential liability by tracking questionable inbound and outbound calls • Speed up emergency response through “local alerts”

27. Section 3Target Markets & Customers

28. Fast Growing Market • Call Accounting is one of the basic needs • Feedback tool that enables better management • ROI calculation for VoIP installations • Networked Systems • Looking for improving return on investment on their systems • Managing remote phone systems • Cost distribution to branch offices for services • Traffic analysis and trend studies • Great low cost alternative to ACD type reporting needs

29. Executive Suites Shared Tenanting; Assisted living Government Education Healthcare Auto Dealers Retail Legal Accounting Services Mortgage Insurance Real Estate Travel and Entertainment Hotel, Motel, Ticketing Recruiting Tele-sales and Marketing Call Centers Growing Segments - Verticals • Call Management is an important Performance Management and cost recovery tool • Large untapped base of phone system installations

30. Decision Makers • Finance Managers • Planning & Budgeting for Infrastructure • Sales & Customer Service Managers • Agent Productivity • Marketing Managers • Campaign Effectiveness • IT Managers • Planning, Sizing & Support, Security • Training Managers • Training Effectiveness

31. Section 4Why Sell CallAnalyst? Dealer Benefits

32. "Not only do we like the CallAnalyst product but we won't sell any other call accounting software but CallAnalyst! Their competitors don't perform and meet our stringent customer needs. Our customers are very pleased with the results. It's easy to load and operate. The easy to use menu, simple layout, and setup features are the most talked about features from our internal staff and our customers. Luke VossenCDS Telco

33. Why Sell CallAnalyst? • Breadth of solutions • Increased sales with minimal effort • Established product • Need for solutions • Quick return on investment • For both customers & dealers • Makes you more competitive • Attractive dealer program • NEC Dealer incentives • Good Sales and Support tools

34. Increased sales with minimal effort • Adds value to your phone system sales • High margin add on product • Revenue from • Selling CallAnalyst software • Maintenance/Support services • Minimal incremental sales efforts result in increased sales • Attractive margins add to bottom line

35. Product Overview • Proven customer base • Simple to demonstrate, sell and promote • Product is easy to install and support • Installation: as easy as 1-2-3 • Connect Phone system to PC (serial port or TCP/IP) and enable the SMDR port • Install & Configure CallAnalyst – easy and quick process • Run the program • Great low cost alternative to ACD type reporting needs • Match customer needs • Great solution at an affordable price • Additional Security - FraudAlert!

36. Customers looking for solutions…… in addition to phone systems • Customer expectations are changing • Earlier applications • Used to be Voice mail, some cases ACD, IVR • Wants more value added software • Call Management, Call Tracking • Customer Relationship Management • Changes quality of sale and relationship with customer • Dealer seen as solution provider

37. Provides Quick Returns • Simple sale as an add-on to the Phone System • Immediate License Revenues • CallAnalyst Support Services generate additional revenues • Installation, Configuration, Training, Support • Larger Margins for Invested Time

38. Product Training & Sales Tools • Regular product webinars (TriVium) • Free technical training for technicians • Free sales training for dealers • NEC Partner Portals • Pricing information • Sales tools • various media: Web, Electronic, Hard copy • Flash Product Demo: • Explains the benefits and usage scenario for customers • Collaterals: • Product brochures;Testimonials;Case studies • Verticals – Usage & Benefits • Sample reports • Demo & promotional versions of Ultra CallAnalyst • Can be downloaded from dealer portal • 21-day free trial

39. CallAnalyst Sales Process Guide • Uncover the opportunity • Consolidated reporting • Statistical reporting on station/agents, lines, account activity • Traffic analysis • Call costing • Others • Identify site details & requirements • Number of sites • Call volume per month • Total number of extensions • Connectivity between sites • LAN,WAN, Remote dial-up • Match Solution • Order product from NEC

40. CallAnalyst Enterprise Server - Solution Matching Questions to ask: • How many locations or switches need to be monitored? • How many extensions in total (all sites together), need to be monitored? • What connectivity exists at remote locations to the central site/hub and between locations? • Is there a need to cost the calls? • Zone based cost calculations or complex/multiple rate plans • Is there a need for consolidated reporting / costing? • Is there a need for individuals at each remote site to view and generate reports ? • How many users will concurrently need to generate ‘on-demand’ reports?

41. Section 5Product & Maintenance

42. Product Licensing • CallAnalyst products are purchased directly from NEC • Product Components licensed and priced individually • CallAnalyst • Lite • Full (Stand-alone Version) • Full (Network Version with one (1) client access) • Additional Network Client license available • Upgrade from Lite to Full license available • CallAnalyst is licensed by Switch and User • A license for CallAnalyst is required for every switch you want to report on • A user license is required for each concurrent user of the CallAnalyst Client software components • CallAnalyst Enterprise Server • Server software installed on a PC at the main site • Licensing based on the number of phone systems • And total number of extensions to be tracked

43. Platform Availability

44. Section 6Reports

45. "We had found some products that did bits and pieces of analysis, but nothing that pulled the data together like CallAnalyst does. It's one of those products that just sits there and does what it's supposed to do. Installation was a piece of cake. I popped in the disk and let it go. I believe we are getting plenty of horsepower for the price." Kurt Anderson, Network System AnalystOne Core Financial Network

46. Reports • Over 100 reports • Schedule Report Generation • Email Reports to Users Automatically • Generate Custom Reports

47. Common Reports • Date and Time Detailed calling by day Summary calling by day Summary calling by hour of the day, by day of the week Line usage by minute of day by day of the week • Line and Extension Detailed calling by extensions Summary calling by lines Detailed calling cost by extension Detailed calling with Location & CLID/Line Name • Frequency Most frequently called numbers Longest called numbers Most expensive calls • Geographic Summary calling by area codes United States calling distribution (U.S. map)

48. Section 7Conclusion

49. Call to Action • Sell CallAnalyst with every new phone system • Offer CallAnalyst bundled with Networked Systems • Go after your installed base

50. Thank You By TriVium Systems Maximizes the return on your telecom investment 50