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CRM (Customer Relationship Management) can be termed as an IT evolution over the years, encompassing a chain of succeeding revolutions. In the early 2000s, there was a demand of CRM technology and organizations were ready to implement it because of its innovative and business oriented features. It was meant to satisfy the sales, marketing and customer support requirements of organizations.
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TopfivePrerequisitesForASuccessfulEnterpriseCRMSolution Author: Sara Stanford
TopFivePrerequisites ForASuccessful EnterpriseCRMSolution Whatis Customerrelationshipmanagement Customerrelationshipmanagement(CRM)isasystemformanagingacompany’sinteractionswith currentand futurecustomers. Itoften involves usingtechnologyto organize,automateandsynchronizesales,marketing,customerservice,andtechnicalsupport. Inrealsense,CRM(CustomerRelationshipManagement)canbetermedasanITevolutionover theyears,encompassinga chain of succeedingrevolutions. In theearly2000s,therewas a demand of CRMtechnology and organizations werereadyto implementit becauseof its innovativeand businessorientedfeatures. Itwas meantto satisfythesales,marketingandcustomersupportrequirementsoforganizations.Asandwhentimepassedby,CRMwentonto becomemorecomprehensiveand startedfusingwell with thelatestIT technologies. ThatiswhereEnterpriseCRMsolutionsandthattoo,mobilitydriven,cameinandarerulingtheworldtoday.Fewofthemanybenefitsthatareeyestrikingarequickbusinessprocessexecution,realtimeinformation,customersatisfaction and stupendous flow of information throughout thehierarchy,startingfromthesalesforceteamstothecentralmanagement.