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RPA providers made it clear that RPA is changing to new forms of adoption and implementation.
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My recent meetings with the main RPA providers made it clear that RPA is changing to new forms of adoption and implementation. But the suppliers also made it clear that the true promise of RPA is being lost in flashy headlines and exaggerated marketing messages.Here are my five recommendations on how companies can drown noise and take advantage of the real benefits of RPA. INTRODUCTION
The question "Should I perform an RPA?" It has been answered and is being replaced by "How can I take advantage of the RPA to get the most value?" As you can see in the graph below, the benefits of the RPA are very real. Almost all the companies we've talked to are getting real savings: typically, about 30 percent lower and an improvement of 30 to 50 percent in accuracy, cycle time, staff productivity, etc. The experimentation is over: the value is real
Despite all the hype, companies must remember that RPA providers are not selling a digital workforce; they are selling software that can accelerate, improve and support many processes currently performed by staff members. While this is sophisticated software, it is not a physical entity or an army of robots. It may be tempting to get lost in the images, but companies must be careful not to lose sight of what they are getting. Otherwise, you can leave with the feeling that the suppliers have overpromised and delivered little. Forget releases of RPA vendors
From OCR to NLP and intelligent automation, there is no shortage of RPAbuzzwords. But the labels themselves do not matter. What matters is the ability to identify processes that use valuable personnel resources, limiting operational improvement or decreasing the customer or employee experience. Companies must start with the process they want to improve and then approach the supplier with that specific need as a starting point in the context of their general automation, including the RPA trip and beyond. Ignore the buzzwords
Focus on Operational Foundations • The basic concepts for building an enterprise automation capability can seem incredibly easy ... until it is obvious that it is not. Some companies, without a doubt, acquire robots for the simple automation of plug-and-play. • But when critical mission processes come into play, serious and complex problems come into play, such as business-level security and business continuity, which must be approached with care and attention. Do not let these problems become barriers to the adoption of RPA (as many companies do) because, if implemented well, the benefits far outweigh the risks.
Automation tools can help companies face the challenge of labor shortages by making their existing equipment more productive and retaining key employees by offering opportunities to perform higher-value jobs. While cost savings are important, a greater workforce in automation is key to competing and excelling in the market. Automation tools are a must for business growth
To help you avoid getting caught up in the industry's exaggeration around RPA, we've created a simple chart that describes the four key dimensions you should be thinking about. This framework of business automation analysis goes beyond the marketing arguments of suppliers and answers questions based on opportunities from their point of view, which include:
Complexity of business problems : how big and complex is the business process? Rate of operational improvement : how much of an improvement of business processes do we want to see?• Investment in solutions / technology: which of the different automation solutions should we implement (considering the investment and the benefit)?• Operational execution: how can we better implement your organization?
However, at the end of the day, choose to move forward with RPA technology, start by considering the use cases and business requirements of your company. Then, build the business cases to support them. And then release your automation team with a new set of increasingly interesting capabilities.
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