Sunday Times Best Companies to Work For

1. Sunday Times Best Companies to Work For • Survey measures workplace engagement by analysising respondents’ views in a number of categories: • Leadership • My Company • My Manager • Personal Growth • My Team • Fair Deal • Giving Something Back • Wellbeing • Survey entered for second time in October 2010 and results were published in March 2011 • 64% of staff responded (67% in 2010) Vision: Provider of Choice

2. Sunday Times Best Companies to Work For Results Best Companies Accreditation Score Vision: Provider of Choice

3. Sunday Times Best Companies to Work For • Comparative Positioning based upon overall results • Position compared against organisations of a similar size, of which there were 90. Vision: Provider of Choice

4. Sunday Times Best Companies to Work For • Comparative Positioning based upon overall results • Position compared to Top 100 Vision: Provider of Choice

5. Sunday Times Best Companies to Work For • Comparative Positioning based upon overall results • Position compared to Equity last year Vision: Provider of Choice

6. Sunday Times Best Companies to Work For Best Result – Fair Deal Vision: Provider of Choice

7. Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Wellbeing position compared to 90 similar sized companies Vision: Provider of Choice

8. Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Giving Something Back position compared to 90 similar sized companies Vision: Provider of Choice

9. Sunday Times Best Companies to Work For • Other Key Statements • My Manager • My manager is an excellent role model for me – 89th out of 90 • My manager motivates me to give my best every day – 89th out of 90 • Leadership • Senior managers of this organisation do a lot of telling but not much listening – 90th out of 90 • The organisation is run on strong values/principles – 90th out of 90 • My Company • I love working for this organisation– 90th out of 90 • I feel proud to work for this organisation – 90th out of 90 Vision: Provider of Choice

10. Sunday Times Best Companies to Work For • Key Statements • Personal Growth • The experience I gain from this job is valuable for my future – 90th out of 90 • My work is stimulating – 89th out of 90 • My Team • Working in this team give me a buzz– 90th out of 90 • People in my team go out of their way to help me – 90th out of 90 Vision: Provider of Choice

11. Sunday Times Best Companies to Work For • Comparator positions • Small Companies • Poole Housing Partnership Rank 19 • Mid Companies • Luminus Group Rank 2 • One Vision Housing Rank 5 • Calico Rank 6 • New Charter Rank 16 • Chester and District Rank 27 • Plus Dane Rank 34 • Great Places Rank 37 • Harvest Rank 42 • Pennaf Rank 44 Vision: Provider of Choice

12. Moving Forward – How do we improve? • October 2010 – today • Development of the Business Plan • Customer Service Directorate Restructure • Recruitment of new Executive Directors • Development of key policies/strategies • Restructure and embedding of S+I (Customer Exp mgr) • Establishing a performance culture (Performance Challenge) • Improving communications: • Executive road show • Staff conference • Team brief • Leadership forum • Currently recruiting the Staff Panel • Office moves – bringing together CS Directorate • Customer visibility in the organisation Vision: Provider of Choice

13. Moving Forward – How do we improve? • Share the results with Staff – an honest approach • Communication – continue the “conversation” • Align People development activities to the categories to develop a corporate understanding • Organisational Development and Cultural Change • Leadership • Business Planning and Performance Management • Total Reward • Staff Engagement • Learning and Development • Target – achieve Top 100 by 2013/14 as illustrated in the Business Plan Vision: Provider of Choice