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Commercial & Industrial Customer Implications of Smart Metering

Commercial & Industrial Customer Implications of Smart Metering. Allan Boucher Capgemini Canada. C&I customer implications. Commodity price considerations CIS / billing issues Communication and coordination of C&I conversions Customer focussed implementation Critical success factors.

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Commercial & Industrial Customer Implications of Smart Metering

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  1. Commercial & Industrial Customer Implications of Smart Metering Allan Boucher Capgemini Canada

  2. C&I customer implications • Commodity price considerations • CIS / billing issues • Communication and coordination of C&I conversions • Customer focussed implementation • Critical success factors

  3. Commodity price considerations Many C&I accounts are ineligible for Time of Use Regulated Price Plan. Their choices are “rock” or “hard place”. Volatility Commodity Cost TOU Savings

  4. CIS billing issues for C&I accounts • Change to smart meter affects: • Commodity pricing (hourly vs. NSLS) • Bill timing (may change bill cycle) • Other tariffs (e.g., Provincial Benefit) • Retailer EBT and billing • There are winners and losers—the losers will want to come last in the conversions • #1 priority is to convert customers to smart meter without interrupting billing by LDC and/or retailer

  5. Communication and coordination of C&I conversions Notify Prep Convert • Commodity decision • Retailer impact • Direct mail, workshops, etc. • Site visit • Outage timing • Order equip. • Install telecom • Upgrade installation • Ensure Telecom OK • Outside CIS bill window • Change CIS tariffs • Success measured by first electricity bill lead time 6+ months lead time 2+ months lead time 1-2 weeks

  6. Tier 2 Later Conversions Retailer enrolled (unless priority conversion requested) Spot priced “unfavourable” load profile Tier 3 Deferred Conversions Complex service upgrades Conversions requiring extended power interruption Customer focussed implementation Tier 1 Early Conversions • Customer requested conversion • Mandatory (>1000 kW existing, >500 kW new) • Easy technical conversions • RPP or spot priced “favourable” load profile

  7. Critical success factors for C&I conversions • An informed customer, aware of the impacts of Smart Meters and their options for commodity rates • Tight coordination of meter and billing changes to ensure no interruption in billing • Prioritization of conversions sensitive to customer impact • Access to information, continued development of rates & incentives, and practical methods of reducing C&I consumption

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