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MIS to ERP and beyond

MIS to ERP and beyond.

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MIS to ERP and beyond

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  1. MIS to ERP and beyond • The term "MIS" arose to describe these kinds of applications, which were developed to provide managers with information about sales, inventories, and other data that would help in managing the enterprise. Today, the term is used broadly in a number of contexts and includes (but is not limited to): decision support systems, resource and people management applications, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), project management and database retrieval applications.

  2. MIS References • [1] http://www.occ.treas.gov/handbook/mis.pdf ^ • [2] O’Brien, J (1999). Management Information Systems – Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill. ISBN0071123733.

  3. Oleh karenanya adalah sangat penting bagi produsen untuk mengetahui hal-hal kunci tentang: “siapa (who)” “apa (what)” “di mana (where)” “bilamana/kapan (when)” “bagaimana (how)” ”mengapa (why)”; menyangkut segala sistem yang berhubungan dengan sistemnya sendiri. ? ?

  4. Penelitian “Sybase Customer Asset Management Solution” oleh www.sybase.com • menunjukkan hal-hal yang menarik sebagai berikut: • Memerlukan biaya enam (6) kali lipat untuk menjual sesuatu kepada • konsumen baru daripada kepada konsumen lama. • Konsumen tertentu yang tidak puas akan suatu produsen akan menyebarkan • berita tentang ketidakpuasannya ini ke sekitar 8-10 orang lain. • Suatu perusahaan dapat meningkatkan keuntungan niaganya sebanyak • 85%, dengan biaya 5%, guna pengelolaan hubungan dengan konsumennya • untuk mempertahankan kesetiaan konsumen tersebut. • Kemungkinan (probabilitas) penjualan kepada konsumen baru sukses • adalah 15%, kemungkinan hal yang sama terhadap konsumen lama adalah • 50%. • Sebanyak 70% konsumen yang tidak puas akan bersedia meneruskan • hubungan niaga itu dengan membeli produk atau layanan yang sama atau • lainnya, bila keluhan itu ditanggapi dengan cepat. • Lebih dari 90% perusahaan di dunia, tidak memiliki sistem penjualan dan • pelayanan terpadu yang dapat mendukung E-Commerce (perniagaan yang • menggunakan layanan berbagai sistem elektronik)

  5. SYSTEM ANALYSIS

  6. INPUT Man Machine Money Material Methodology (5 M) + Information Time Etc. OUTPUT Finished Goods Services Waste Etc. PROCESS/ PRODUCTION BLACK BOX Feeding Back System Closed Loop I – P – O System Wayne C Turner – Joe H Mize - Kenneth E Case “Introduction to Industrial and Systems Engineering”

  7. PENDATANG BARU (New Entrants) PEMASOK (Suppliers) PEMBELI (Buyers) PRODUK & LAYANAN SUBSTITUSI (Substitutes) Porter’s Five Competitive Forces DEMOGRAFI LINGKUNGAN UMUM SOSIAL BUDAYA POLITIK HUKUM LINGKUNGAN PASAR BERSAING A PERSAINGAN (Rivalry) B LINGKUNGAN INDUSTRI MAKRO EKONOMI TEKNOLOGI LINGKUNGAN PERUSAHAAN

  8. Design & Manufacturing Human Resources Purchasing & Outsourcing Strategies of Competition & Objectives (Profit, Market Share, Social Services, etc.) Distribution Research & Development Sales Financial Support Marketing Tarek M Khalill’s Management of Technology, based on Porter’s Five Competitive Forces, 1980

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