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Module 5. Assessment, Intake, Supervision and Case Management. Case Management is a dynamic process…. … that requires correctional practitioners to work collaboratively with women to define individual needs and to specify mutually agreed upon outcomes.
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Module 5 Assessment, Intake, Supervision and Case Management
Case Management is a dynamic process… … that requires correctional practitioners to work collaboratively with women to define individual needs and to specify mutually agreed upon outcomes. - (Van Dieten, Robinson, Millson, Stringer, 2004).
A 5-Stage Model of Effective Case Management… • Assessment • Enhance Motivation • Provide Options and Opportunities for Success • Promote Formal and Informal Supports • Review and Reinforce Progress
Stage 1- Assessment… What assessments are you currently using? Are you satisfied…?
Gender-Responsive Assessment? Some promising developments • NIC • LSI-R Trailer • Other Innovative Assessments (SPIn- www.orbispartners.com)
Gender-Responsive Assessment... Critical Elements: • Dynamic and sensitive to change • Include gender-responsive items • Includes protective factors and strengths • Integrated Case Plan approach • Empathic and motivational interview style
Interview Style and Approach Methods to generate a safe and communicative environment?
Interview Tips 1. Talk less and listen with purpose. 2. Ratio for questions to reflections/summaries is 2:1
Stage 2- Enhance Motivation… Use Motivational Interviewing (Miller and Rollnick)…to increase commitment to change
Motivational Strategies 1. Feedback 2. Prioritizing 3. Goal Setting
Feedback Step 1: Set a time for feedback. Step 2: Provide rationale. Step 3: Review strengths. Step 4: Review challenges Step 5: Summarize and clarify.
Goal Setting Help women develop a personal goal… a SMART goal… S = Small, specific M = Measurable A = Attainable R = Realistic T = Timely
Demonstration of Feedback- Beth Step 1: Set a time for feedback. Step 2: Provide rationale. Step 3: Review strengths. Step 4: Review challenges Step 5: Reach agreement.
Setting a SMART Goal S = Small, specific M = Measurable A = Attainable R = Realistic T = Timely
Stage 3- Provide Options and Opportunities… 1. Personal 2. Vocational 3. Family and Social 4. Life Needs and Stability Factors…
Stage 4- Promote Formal and Informal Supports… Focus on helping women to identify and build a pro-social support network…
Stage 5- Review and Reinforce Progress… Reviewing the Case Plan • Reinforce progress • Explore barriers to success and propose solutions • If goal achieved – establish a new priority target.
Barriers to Completing the Case Plan… • Goals conflict with other priorities • Goals are too big, unrealistic, unattainable • Practical and situational barriers • Recurrence of high-risk situations and behavior • Women with particular challenges .
Agency Barriers… Activity: Working in a small group • Identify agency policies and practices that can be a barrier for women. • Identify agency policies and practices that can be a strength, support or assistance for women.
Summary of Key Concepts… Case Planning … • Is a dynamic process • Is collaborative • Consists of 5 –Stages • The CASE PLAN provides a record of progress and should guide SUPERVISION…
Managing Your Workload • Specialized caseloads • Specialization within a mixed caseload • Size of caseload • Team approach • Brokering services • Task and time requirements • Geographic distance • Ability to function relationally, bi-culturally and cross-culturally • Quality vs. quantity • Self care
Activity: Cross-Gender Supervision What are the pros and cons of same gender supervision?
Case Management/Supervision • Group Supervision • Restorative Justice