RealDialog Competitive Analysis, Messaging, Roadmaps & Pricing

1. RealDialogCompetitive Analysis, Messaging, Roadmaps & Pricing

2. Web Self-Service Social Media Mobile Call Center Agent Assist Intranet Portal Email Management RealDialog Virtual Agent Technology More Than The Right Answer Virtual Agents at every channel in multiple languages all managed out of a single knowledgebase with easy to use authoring tools and feedback management

3. Multi Lingual Responses in the following language:

4. Multi Lingual Authoring RealDialog Authoring Ease of Authoring for All Languages in English

5. This Is What The User Sees

6. RealDialog Messaging • Patented Virtual Agent technology delivering more than just the right answer. The right answer plus: • Rich Interactive Responses & Content • Personalization and Integration • Machine Learning For Easy Authoring • Multi Lingual and Multi-Channel Deployment

7. More Than Just The Right Answer Learning Capabilities For Feedback Management Understands Intent (Concepts) To Deliver The Right Answer Performs Social Two-Way Dialog • Customers and service agents can ask a question using natural language. Dialoging back and forth when necessary to gather information so that one right answer is delivered. • Learns consumers thoughts and behaviors (VOC) by capturing every question a customer asks then summarizes them and integrates them into the authoring process turning the voice of the customer into actionable insights within the authoring tool. • Recognizes the intent (understands concepts) of a question and is able to deliver the one right answer regardless of the thousands of ways a consumer or agent asks the question. Built in spell checker along with anaphora and ellipsis Integration/Personalization Interface Independent Versioning & Workflow Out of the box Web, Social, Mobile and 3D Personalized interfaces that can be configured to display emotion as the conversation evolves. A robust API for customized and branded configurable user Interfaces • Response versioning to allow chronological history of when a response was created, published and replaced. Workflow to collaboratively communicate and author content. • Out of the box - Personalization and integration to other products to allow unique responses based on the user. Can execute and perform personal tasks on behalf of the user

8. Web Virtual Agent Personas Improve customer communication by driving customer experience Generating new sales Targeted marketing programs Promotions Establish connection with target market Going Mobile Going Social Delivering a unique experience Improving Conversion Rates Reduce Incoming email and phone calls

9. Agent Assist Personas Make rich knowledge available at the reps desktop to improve performance and quality Improve Coding and accuracy Reduce Escalations Improve First Call Resolution Reduce Training Time Make entry level reps as effective as seasoned reps Improve Reporting (understand the voice of the customer) Reduce duplication of content Manage content based on need

10. Web Virtual Agent Potential Customers • Potential Candidates • Retail Brand • Macy’s • Nordstrom’s • Best Buy, • Wal-Mart etc. • They don’t control the messaging at the retail store level. • True Religion • Levis • Sony •  Private Label – Sell their products online and in their own stores. They control the messaging at all channels • Victoria Secret • Bath and Body Works • Apple Computers Profile of A New Customer A branded product that is sold on their own website as well as in department and other secondary stores online An ecommerce Website Have Face Book Pages

11. Agent Assist Potential Customers • Potential Candidates • Existing Astute Customers using ePowerCenter • Customers who do not currently use Astute’s CRM and are looking for knowledge management in the call center • Providers like Telerx and Affina looking to provide Agent Assist at the reps desktop regardless of the CRM. Profile of A New Customer Looking for improved content availability at the reps desktop Content distributed over many platforms and locations Duplicate content Help Desk for assisting reps High level of coding mistakes Looking to reduce training time Increased level of calls and emails Looking to reduce call handle time and improve quality

12. 3 Core Value Propositions

13. RealDialog For Public Web Assist

14. RealDialog For Agent Assist