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Task Force on Quality Assessment

This project supported by AAHSL funding aims to sustain assessment practices while planning scalable outcomes for libraries. The Task Force facilitated a cohort of 21 institutions and analyzed data from 2003, highlighting gaps and desired services. Key initiatives include supporting R&D efforts and promoting a culture of assessment within AAHSL to enhance teaching and research. Participants gained valuable insights, and ongoing research projects aim to further improve library services.

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Task Force on Quality Assessment

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  1. Task Force on Quality Assessment Sustaining Assessment While We Plan Scalable Outcomes

  2. LibQUAL+ • Through AAHSL funding support (split registration costs)—TF facilitated a second cohort of 21 institutions • 2003—instrument completed by 13,000 users from 308 institutions internationally, including college and research, health sciences, military, public and state libraries

  3. AAHSL Libraries • Reported highest minimum and desired gap scores for dimensions of access to information and personal control • Desired and Perceived AAHSL ratings of “Library as Place” scored lowest amongst all library types

  4. Most Significant Gaps—AAHSL Aggregate • Electronic Journal Collections Required for Work (-0.16) • Electronic Resources Accessible from Home or Office (-0.08)

  5. Most Desired Service Dimensions—Aggregate • Electronic Information Resources (8.36) • Electronic Resource Access (8.57) • Consistent with 2002 results

  6. 3rd AAHSL Cohort for 2004 • Partial AAHSL subsidy (may be final year for direct financial support) • Continued consulting, reviewing and analyzing AAHSL aggregate data

  7. Graduate/Professional Students • Marked Adequacy Gaps for Quiet Space (-0.12) and Community space for group learning (-0.03)

  8. 5 Unique AAHSL Queries • Electronic Resources matching information needs—reflected only negative gap

  9. Service Quality Academy/R&D • Initiated Nominations for three AAHSL member institutions (J. Shedlock, L. Thompson and D. Joubert) • Goal: to advance R&D efforts and questions for analysis pertaining to the AAHSL aggregate

  10. Service Quality Academy/R&D • Intense agenda, with 2 ½ days of quantitative stats and 2 ½ days of qualitative research techniques • Participants gained a new respect for the grounded research and development involved in creating the LibQUAL+ instrument.

  11. Service Quality Academy/R&D • J. Shedlock acknowledged benefits to assist his role as Chair of Annual Stats. • Potential research project that closely examines the role of “Library as Place” presented in the LibQUAL+ survey

  12. Service Quality Academy/R&D • D. Joubert (with basic knowledge of SPSS)—interested in pursuing some of the correlations between aspects of AAHSL quantitative data and LibQUAL+ results • ARL may be able to provide some consulting.

  13. Service Quality Academy/R&D • T. Lee, J. Shedlock and R. Forsman contributed a paper and poster session at 2003 MLA Conference related to LibQUAL+ AAHSL pilot. • T. Lee authored an article on behalf of the work of the task force to be published in a work entitled “From Data to Action: Libraries Act on Their LibQUAL+ Findings” (Haworth Press, 2003).

  14. Is there Life after LibQUAL+? • In September a new course was charted in support of transition to a more scalable outcomes assessment program for AAHSL and its members. • Strategies and Goals developed to advance a culture of assessment within AAHSL

  15. Is there Life after LibQUAL+?     -- Identify existing standards to measure library outcomes for supporting and enhancing teaching, research and evidence-based care.      --Determine what new standards need to be developed to measure library outcomes.       --Monitor AAMC efforts on outcomes assessment.

  16. Is there Life after LibQUAL+? --Analyze and interpret how mixed methods may be used to show libraries improve the quality of student and faculty work life.     -- Continue to support LibQUAL+ assessment and development, other qualitative measurement activities and new initiatives in outcomes assessment.

  17. Task Force on Quality and Outcomes Assessment • Knowledge base ready to work through challenges and plan changes • Jane Blumenthal, Board Liaison • Diana Cunningham • Tamera Lee, Chair • Jim Shedlock • Julia Sollenberger • Laurie Thompson

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