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Learn about coaching techniques in job or career transition with Richard L. Knowdell. Explore relevant keywords and understand the similarities and differences between coaching and counseling. Discover the various roles of a career coach and the importance of asking the right coaching questions.
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USING COACHING TECHNIQUES IN JOB OR CAREER TRANSITION Richard L. Knowdell Career Development Network E-mail: rknowdell@mac.com www.CareerNetwork.Org
HOW I LEARNED ABOUT COACHING • Clinical Psychology Training • Working With Failing Veterans • Working With Employees • Training High Tech Managers • Providing Executive Outplacement • Being an Executive Coach • Teaching Coaching to Counselors
WHAT’S IN A NAME ? • Career Counselor • Career Consultant • Career Coach • Career Advisor • Case Manager • Facilitator • Career Practitioner
Active Listening Trusting Relationship Confidentiality Code of Ethics Client’s Values Client Has The Answer Duration of Involvement Use of Assessments Understand Problems Use of Phone and Internet Technology Use Coaching and Behavioral Models Use Coaching Skills Collaborate With The Client Recognition of Mental Health Problems HOW COACHING AND COUNSELING ARE SIMILAR
COACHING Work Issues Problem Solving Now/Future Focus Active Partnership Structured Models Focus on Action Expert Advisor COUNSELING Personal Issues Problem Identification Focus on The Past Objective Observer Non-Directive Focus on Feelings Accepting Listener HOW COACHING AND COUNSELING DIFFER
COACHING “Candidate”“Customer” Prescribe and “Tell” Challenge or Confront Workplace Setting Implement COUNSELING “Client” “Ask” and Listen Make Comfortable Counseling Office Plan OTHER WAYS THEY DIFFER
PROBLEM SOLVING ANALOGY • IDENTIFY THE PROBLEMAssessment of Attributes • EXPLORE SOLUTIONSExploration of Options • SELECT A SOLUTIONFocus on Available Goal • SET A FOLLOW-UPImplement The Strategy Plan
CAREER COACHING MODEL • ASSESSMENTWho Am I? • EXPLORATIONWhat Options Do I Have? • FOCUS Which Option is Best for Me? • STRATEGY/IMPLEMENTATIONHow Do I Get There?
COACHING ROLES • Coach as Assessor • Coach as Information Provider • Coach as Referral Agent • Coach as Guide • Coach as Tutor
COACH AS ASSESSOR • Observe The Client’s Behavior • Identify The Client’s Skills, Values, Interests and Personality • Give The Client Objective Feedback on Observed Attributes • May Administer Tests and Interpret The Results
COACH AS INFORMATION PROVIDER • Inform The Client About Options and Barriers • Give The Client Factual Job or Career Information
COACH AS REFERRAL AGENT • Refer Client To an Outside Source for Assistance • Especially Important When The Client’s Problem is Outside The Coach’s Area of Expertise
COACH AS GUIDE • Encourage Client to Focus on an Appropriate and Available Goal • Give Client Objective Feedback on The Reality of The Choice
COACH AS TUTOR • Coach The Client in Outlining a Detailed Career Strategy Plan • Coach The Client in Describing The Specific Behavior Needed to Reach The Goal
COACHING QUESTIONS • WHAT? • WHY? • HOW? • WHEN? • WHO?
WHAT… • …is Your Specific Goal? • Be Very Clear • Visualize The Goal • Feel The Goal • Touch The Goal • Smell The Goal • Taste The Goal
WHY… • …is This Goal The Best Goal For You to Pursue? • Give Me Compelling Evidence That Proves That The Goal is Appropriate for You • Prove it
HOW… • …will You Get to Your Goal? • Specify Each Small Step You Will Take to Get to Your Goal • Be Specific
WHEN… • …will The First Step Occur? • When Will The Next Step Occur? • Write Each Step in Your Daily Planner • Write it in Ink
WHO… • …will Be Affected by The Plan? • Who Will You Need to Get Help From in Order to Attain Your Goal?