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Capeesh! See your company through your customers eyes.

Capeesh! See your company through your customers eyes. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867. Front page of Capeesh! website www.capeesh.com.au

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Capeesh! See your company through your customers eyes.

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  1. Capeesh! See your company through your customers eyes.

  2. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 • Front page of Capeesh! website www.capeesh.com.au • All design and programming is individually tailored to meet our clients needs. No two mystery shopping programs are the same

  3. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 On-line • Recruiting - 95% is online • 5% by telephone, fax and mail • To the far reaches of Australia and New Zealand • Data & reporting – As 90% is online the data is entered online and reporting is instant • Correct data – extremely accurate as there is no double handling, the data is checked for correctness and processed

  4. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 On-line • Costs streamline – All recruiting, data and reporting is in-house, we do not sub-contract any of our work • Capeesh! is its own host & web designer • Technical support – is available to us 24/7

  5. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 On-line Security • Capeesh! – specifically designed IT program • Latest software – firewall, anti-virus, database etc • Licensed – 100% • Back up – every day by removable hard drive • Access – restricted by user name and password • Researcher restrictions – only have access to their assigned audits

  6. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 On-line Success • Immediate results – fast turn around of audit forms and data • Training success – immediate impact on training • Tracking – by question, date, store, area, state etc. • Accountable – managers and employees are accountable for their performance good or bad • Marketing focus – analyse data over a marketing drive period • Abundance of reports - endless • Up selling – tracking/zooming in on the extremely important aspects of your business

  7. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Researchers • Over 45,000 researchers registered online • Over 1,200 researchers used at any one time • Types – all walks of life but specifically tailored to the requirements of the job • Trained – trained by our recruiters and field team • Briefed – researchers are briefed on every job and every audit regardless of experience • Checked – all audits are checked through our quality assurance • Over 20,000 audits per annum

  8. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Audit Form On-line • All audit forms are on-line, processed through a database and programmed so that they can be transferred into a commonly used Excel / Access / PDF format • Which Audit form would you like: • By single date • By range of dates • By state or area • By area manager • one audit form, 3 audit forms or all of them

  9. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Range of Reports • Range of reports available: • By date range, any month, several months • By scenario • Area manager or all managers • By area or all areas • NSW, VIC, QLD……………… • 1 outlet, several or all • By one question, some or all • Just speed of service • By time or percentage • Reports, charts, graphs, tables, Excel, Access…..

  10. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Reports • We deliver, phone us, email us, fax us and we will send you the report within a matter of minutes • Come and get it, maybe you want to log on and get your own • We will accommodate both

  11. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Measuring Change • Image • Employee(s) • Speed of service • Order accuracy • Product • Suggestive sell

  12. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 What the Clients’ Say • “Improved service” • “Sense of urgency” • “More focus” • “Effective training” • “Incremental sales growth”

  13. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Find Us • ADDRESS: 2 Wilton Avenue SOMERTON PARK SA 5044 • TEL: (08) 8358 2222 • FAX: (08) 8125 5867 • Email: pete@capeesh.com.au • Web: www.capeesh.com.au

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