1 / 14

Overview of Q uality Assurance Systems for CSOs

Overview of Q uality Assurance Systems for CSOs. Blanka Kaker, Slovenian Institute for Quality nad Metrology Tina Divjak, Centre for Information Service, Co-operation and Development of NGOs Regional Conference: Quality Assurance Systems for CSOs in IPA Region

schuyler
Download Presentation

Overview of Q uality Assurance Systems for CSOs

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Overview of Quality Assurance Systems for CSOs Blanka Kaker, Slovenian Institute for Quality nad Metrology Tina Divjak, Centre for Information Service, Co-operation and Development of NGOs Regional Conference: Quality Assurance Systems for CSOs in IPA Region October 13 – 15, Zagreb, Croatia

  2. Regardless of sector, size, structure or maturity, organisations need to establish appropriate management systems in order to be successful

  3. Definitions quality degree to which a set of inherent characteristics fullfils requirements requirement need or expectation that is stated, generally implemented or obligatory quality management system management system to direct and control an organization with regard to quality management system System to establish policy and objectives and to achieve those objectives ISO 9000:2004

  4. ISO 9001 ISO 9001 is probably the world’s most established quality framework Quality management principles: • Customer focus • Leadership • Involvement of people • Process approach • System approach of management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationship

  5. ISO 9001 - PDCA Process approach • P – plan • D – do • C – check • A – act P A D C

  6. ISO 9001 - Requirements 4 Quality management system (documentation) 5 Management responsibility 6 Resource management 7 Product realization 8 Measurement, analysis and improvement

  7. PQASSO • Planning • Governance • Leadership and management • User-centred service • Managing people • Learning and development • Managing money • Managing resources • Communications and promotion • Working with others • Monitoring and evaluation • Results. three levels ofachievement

  8. Other “CSO” Standards Investors in People Investing in Volunteers NAVCA Performance Standard Becoming VISIBLE PVO (private voluntary organisations) Standards Quality Assurance System for Refugee Organisations, Quality in Alcohol and Drug Services

  9. EFQM The EFQM Excellence Model is a framework for organisational management systems, promoted by the European Foundation for Quality Management (EFQM) and designed for helping organisations in their drive towards being more competitive. Is a practical tool to help organisations do this by measuring where they are on the path to excellence; helping them understand the gaps; and then stimulating solutions.

  10. EFQM

  11. NGO Standard of Quality • Slovenia, 2007, working group: experts in quality (SIQ) and NGO (CNVOS) • requirements are collected in five sections: • leadership and management, • employees and volunteers, • managing resources, • process control, • monitoring, evaluation and improvement.

  12. Different aspects of quality covered by each standard

  13. improvement QMS Quality management systems Succes

  14. www.cnvos.si www.siq.si www.kakovosten-nvo.si

More Related