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Slides at … tompeters

Tom Peters’ Re-Imagine! Business Excellence in a Disruptive Age Staffing Industry Analysts/ Chicago/03.23.2004. Slides at … tompeters.com. All Bets Are Off.

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Slides at … tompeters

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  1. Tom Peters’ Re-Imagine!Business Excellence in a Disruptive AgeStaffing Industry Analysts/ Chicago/03.23.2004

  2. Slides at …tompeters.com

  3. All Bets Are Off.

  4. “Uncertainty is the only thing to be sure of.”—Anthony Muh,head of investment in Asia, Citigroup Asset Management“If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff, U. S. Army

  5. Jobs TechnologyGlobalization War, Warfighting & Security

  6. JobsNew TechnologyGlobalization War, Warfighting & Security

  7. The Perfect (Jobs) StormOff-shoringWC AutomationReluctance to hire

  8. “14MILLION service jobs are in danger of being shipped overseas”—The Dobbs Report/USN&WR/11.03/re new UCB study

  9. “Income Confers No Immunity as Jobs Migrate”—Headline/USA Today/02.04

  10. We Are Not Alone: “OneSingaporean workercosts as much as …3 … in Malaysia 8 … in Thailand 13 … in China 18 … in India.”Source: The Straits Times/08.18.03

  11. “There is no job that is America’s God-given right anymore.”—Carly Fiorina/ HP/ 01.08.2004

  12. “WHAT ARE PEOPLE GOING TO DO WITH THEMSELVES?”—Headline/ Fortune/ 11.03 (“We should finally admit that we do not and cannot know, and regard that fact with serenity rather than anxiety.”)

  13. JobsTechnologyGlobalization War, Warfighting & Security

  14. <1000A.D.: paradigm shift: 1000s of years1000: 100 years for paradigm shift1800s: > prior 900 years1900s: 1st 20 years > 1800s2000: 10 years for paradigm shift21st century: 1000Xtech change than 20th century (“the ‘Singularity,’ a merger between humans and computers that is so rapid and profound it represents a rupture in the fabric of human history”)Ray Kurzweil

  15. JobsTechnologyGlobalization War, Warfighting & Security

  16. “Asia’s rise is the economic event of our age. Should it proceed as it has over the last few decades, it will bring the two centuries of global domination by Europe and, subsequently, its giant North American offshoot to an end.” —Financial Times (09.22.2003)

  17. “The world has arrived at a rare strategic inflection point where nearly half its population—living in China, India and Russia—have been integrated into the global market economy, many of them highly educated workers, who can do just about any job in the world. We’re talking about three billion people.”—Craig Barrett/Intel/01.08.2004

  18. Indian GDP/1990-2002: Ag, 34% to 21%; services, 40% to 56%Source: The Economist/02.04

  19. Level 5 (top) ranking/Carnegie Mellon Software Engineering Institute: 35 of 70 companies in world are from IndiaSource: Wired/02.04

  20. In Store: International Equality, Intranational Inequality“The new organization of society implied by the triumph of individual autonomy and the true equalization of opportunity based upon merit will lead to very great rewards for merit and great individual autonomy. This will leave individuals far more responsible for themselves than they have been accustomed to being during the industrial period. It will also reduce the unearned advantage in living standards that has been enjoyed by residents of advanced industrial societies throughout the 20th century.”James Davidson & William Rees-Mogg,The Sovereign Individual

  21. JobsTechnologyGlobalizationWar, Warfighting & Security

  22. “This is a dangerous world and it is going to become more dangerous.”“We may not be interested in chaos but chaos is interested in us.”Source: Robert Cooper, The Breaking of Nations: Order and Chaos in the Twenty-first Century

  23. Staffing Industry Rant: Tom’s Top Ten1. Permanent employment is cooked.2. This is your moment. 3. “Staffing” is not a commodity business. It is about … PEOPLE!4. Client “GPA” = 1.98; modal “Grade”: D; A < 10%.(And you wonder why margins are slipping?)5. Consolidation/“bulking up” is not the answer.6. He who adds the most value wins. (P.S.: There are no limits!)7. Add value in niches.8. The V.A. game: Eat or be eaten!9. Talent rules! Best talent rules (more)!10. There is/should be no difference between a staffing firm’s “roster” and the New York Yankees!

  24. 2. The Destruction Imperative.

  25. Forbes100 from 1917 to 1987: 39 members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” underperformed the market by 20%; just 2 (2%), GE & Kodak, outperformed the market 1917 to 1987.S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to 1997.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  26. Rate of Leaving F5001970-1990: 4XSource: The Company, John Micklethwait & Adrian Wooldridge (1974-200: One-half biggest 100 disappear)

  27. “Far from being a source of comfort, bigness became a code for inflexibility.”—John Micklethwait & Adrian Wooldridge, The Company

  28. “Good management was the most powerful reason [leading firms] failed to stay atop their industries.Precisely because these firms listened to their customers, invested aggressively in technologies that would provide their customers more and better products of the sort they wanted, and because they carefully studied market trends and systematically allocated investment capital to innovations that promised the best returns, they lost their positions of leadership.”Clayton Christensen, The Innovator’s Dilemma

  29. Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”Dee Hock

  30. “Conglomerates don’t work.”—James Surowiecki, The New Yorker (07.01.2002)

  31. “MERGERS: Why Most Big Deals Don’t Pay Off. A BusinessWeek analysis shows that 61% of buyers destroyed shareholder wealth.”—BusinessWeek/10.14.2002

  32. Market Share, Anyone?— 240 industries; market-share leader is ROA leader 29% of the time — Profit / ROA leaders: “aggressively weed out customers who generate low returns”Source: Donald V. Potter, Wall Street Journal

  33. Winning the Merger Game Is Possible--Lots of deals--Little deals--Friendly deals--Stay close to core competence--Strategy is easy to understandSource: “The Mega-merger Mouse Trap”/Wall Street Journal/02.17.2004/David Harding & Sam Rovit, Bain & Co./re Comcast-Disney

  34. “Acquisitions are about buying market share. Our challenge is to create markets. There is a big difference.” Peter Job, CEO, Reuters

  35. 3. IS/ IT/ Web:“On the Bus” or “Off the Bus.”

  36. “Dawn Meyerreicks, CTO of the Defense Information Systems Agency, made one of the most fateful military calls of the 21st century. After 9/11 … her office quickly leased all the available transponders covering Central Asia. The implications should change everything about U.S. military thinking in the years ahead. “The U.S. Air Force had kicked off its fight against the Taliban with an ineffective bombing campaign, and Washington was anguishing over whether to send in a few Army divisions. Donald Rumsfeld told Gen. Tommy Franks to give the initiative to 250 Special Forces already on the ground. They used satellite phones, Predator surveillance drones, and GPS- and laser-based targeting systems to make the air strikes brutally effective.“In effect, they ‘Napsterized’ the battlefield by cutting out the middlemen (much of the military’s command and control) and working directly with the real players. … The data came in so fast that HQ revised operating procedures to allow intelligence analysts and attack planners to work directly together. Their favorite tool, incidentally, was instant messaging over a secure network.”—Ned Desmond/“Broadband’s New Killer App”/Business 2.0/ OCT2002

  37. “Ebusiness is about rebuilding the organization from the ground up. Most companies today are not built to exploit the Internet. Their business processes, their approvals, their hierarchies, the number of people they employ … all of that is wrong for running an ebusiness.”Ray Lane, Kleiner Perkins

  38. 4. The White Collar Revolution.

  39. Steel: 75,000,000 tons in ’82 to 102,000,000 tons in ’02. 289,000 steelworkers in ’82 to 74,000 steelworkers in ’02. Source: Fortune/11.24.03

  40. E.g. …Jeff Immelt: 75% of “admin, back room, finance” “digitalized” in 3 years.Source: BW (01.28.02)

  41. “A bureaucrat is an expensive microchip.”Dan Sullivan, consultant and executive coach

  42. “Don’t own nothin’ if you can help it. If you can, rent your shoes.”F.G.

  43. “Organizations will still be critically important in the world, but as ‘organizers,’ not ‘employers’!”— Charles Handy

  44. Ford: “Vehicle brand owner”(“design, engineer, and market, but not actually make”)Source: The Company, John Micklethwait & Adrian Wooldridge

  45. 5. The “PSF Solution”:The Professional Service Firm Model.

  46. Answer: PSF![Professional Service Firm]Department Headto …Managing Partner, HR [IS, etc.] Inc.

  47. TP to HRMAC:Youare the …Rock Stars of the Age of Talent!

  48. DD$21M

  49. 6. The Heart of the Value Added Revolution: PSFs Unbound/ The “Solutions Imperative.”

  50. “The ‘surplus society’ has a surplus of similar companies, employing similarpeople, with similar educational backgrounds, coming up with similarideas, producing similar things, with similarprices and similarquality.”Kjell Nordström and Jonas Ridderstråle, Funky Business

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