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Westminster Home Care Plans for a new service

Introducing a new service in Westminster that aims to improve the quality and consistency of home care. Providers will work towards set outcomes with care managers, while customers and their families will have more control and flexibility in managing their care. Monitoring will focus on quality of care and outcomes, rather than just time spent. Get involved through Carers Action, Healthwatch, or by contacting the home care contracts manager.

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Westminster Home Care Plans for a new service

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  1. Westminster Home CarePlans for a new service Sarah Newton Senior Commissioner Tri-borough Adult Social Care

  2. Home care provision in Westminster • Approx £11.5million per year send, 8% of adult social care budget. This does not include Direct Payments or Reablement services • Approx 1,100 users of home care (mainly older people) • Approx 700,000 hours of home care delivered across the borough per year • 5 ‘Preferred’ providers, approx 20 ‘spot providers’

  3. Background • Local and National concerns about home care • More people supported to live at home • Out of Hospital strategies • Tri-borough • National move to integrated care • Increasing older population • Increasing numbers of people living with dementia • Reducing resources

  4. Proposed new service • Patch based contract- one provider for each patch • Assessment dictates amount of money available for care package • This equates to a rough number of hours per week; service to be based on outcomes • Providers given a set of outcomes to work towards from care managers. • Support plan is set up and managed by the provider with the customer and their family • Improved quality and consistency of care worker is main aim

  5. New service continued • Hours can be used flexibly over a 4-week period and adjusted as the needs of the customer change. Based on agreed need and how outcomes will be achieved. • Care delivery will be monitored through electronic monitoring. This can be shared with the customer so that they know how much care they have received and how much time still to use. • Contract monitoring will be more focused on quality of care and outcomes for the individual and less on time. • Care workers will support with lower level health tasks – a more streamlined approach to care provision.

  6. Work with Healthwatch • Tri-borough Home care sub group – work with commissioners and contract managers • Made sure customers and carers voices heard at the Consultation • Dignity champions- feedback to contract managers • Fed into the specification and procurement questions • Will be involved in ongoing monitoring of the new contract

  7. How to get involved • Carers Action • Healthwatch healthwatchcwl@hestia.orgswabrina.njoku@hestia.org Tel: 020 8964 1490 • Complaints asccustomerfeedback@lbhf.gov.uk Tel: 0800 587 0072 or 020 8753 5339 • Home care contracts manager: Charles StephensCharles.Stephens@rbkc.gov.uk • Tel: 020 7361 2717

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