The Acute Care Hospital Emergency Surge Project (ACHES) Jane Richter ACHES Project Coordinator

1. The Acute Care Hospital Emergency Surge Project (ACHES) Jane Richter ACHES Project Coordinator

2. Emergency System for Advance Registration of Volunteer Health Professionals and the Medical Reserve Corps Deborah S. Derrick ESAR-VHP/MRC Coordinator Office of Public Health Preparedness (803) 898-4472 derricds@dhec.sc.gov

3. ESAR-VHP Program • A national program to facilitate professionals volunteering during emergencies • An interoperable network of systems across the U.S. and maintained by the states to verify credentials BEFORE volunteers are needed! • Statesmust build their systems to a single set of Emergency Credentialing Standards and definitions so that volunteers can be shared and utilized across state lines.

4. GOAL OF ESAR-VHP PROGRAM Resolve in advance significant problems encountered when utilizing the services of volunteers in complex emergency response situation.

5. South Carolina Emergency Registry of Volunteers (SCSERV) • ESAR-VHP database established • Now how do we organize the volunteers?

6. Medical Reserve Corps (MRC) • MRC mission is to engage volunteers in order to strengthen public health & medical response and community resiliency. • Each MRC is designed to meet local community’s needs. • MRC units undergo training, participate in exercises, and help educate the local community.

7. SC Medical Reserve Corps

8. So we’ve got it going for public health, now what about hospitals? • Grant written and funded in spring 2010. • Gave rise to the Acute Care Hospital Emergency Surge Project.

9. ACHES Project • Goal Expand SC ESAR-VHP Program to facilitate acute care hospitals’ ability to utilize volunteers to increase hospital surge capacity • Objectives Identify and address surge capacity needs of: 1) acute care hospitals 2) individual volunteers 3) ESAR-VHP database system (i.e., SCSERV) • Outcome Registered volunteers verified, credentialed, & prepared to augment hospital surge capacity!

10. ACHES Progress to Date • Year 1: we planned! • Year 2: we divided and conquered in order to problem-solve! • Training Workgroup (to prepare volunteers) • SCSERV Workgroup (to prepare database to accept volunteers willing to support hospitals) • Volunteer Protections Workgroup (to prepare hospitals to mobilize & use volunteers) • Year 3: we will continue to problem solve and we will test our plans and processes.

11. Training Workgroup (to prepare volunteers) • With representation from hospitals, SC Hospital Association and DHEC, developed a training matrix. • Identified trainings online that are reputable and current • Made as few trainings “REQUIRED” as necessary to align with public health training requirements.

12. Levels of Volunteers • Level 1: actively employed in a hospital or has hospital privileges • Level 2: clinically active in any setting other than a hospital • Level 3: meets basic qualifications necessary to practice in the state • Level 4: healthcare experience/education in an area useful in providing basic healthcare not controlled by scope of practice laws • Level 5: passes the Inspector General check (this is a DHEC-generated level)

15. SCSERV Workgroup(to prepared website & database to accept “hospital” volunteers) • Added hospital photos to collage on opening page of website • Changed verbiage to include willingness to volunteer in support of hospitals and other healthcare entities, in addition to public health. • Added information to Frequently Asked Questions sidebar differentiating legal protections available when volunteering for public health versus those provided (or not) by hospitals

16. SCSERV Workgroup • Added the following occupations to the SCSERV database: Biomedical Engineer Certified Nursing Assistant Emergency Management staff Environmental Services staff Facility Management staff Infection Control staff Language Interpreters Material Management staff Occupational Therapist Physical Therapist Plant Operations staff Safety staff Security staff Speech Therapist

18. Volunteer Protections Workgroup • We operated with the assumption that there are 3 major concerns of individuals when volunteering: • If I am injured, who’ll take care of me? Who will pay for treatment? • If I am sued, whose personal liability policy will cover me? • If I am unable to work, who will cover my lost wages?

19. This Has Been Worked Out forA DHEC Volunteer • The volunteer must sign a volunteer agreement that specifies that liability coverage will be provided while acting exclusively on behalf of DHEC and within the scope of practice as a volunteer • No Workers’ Compensation provided • No mention of treatment for injury or sickness

20. If A Hospital Deploys a Volunteer • May or may not provide treatment for injury or sickness • May or may not provide professional liability coverage • Probably won’t provide reimbursement for lost wages

21. Volunteers Need to Be Aware! • Check with your health insurer and other appropriate insurer carriers to determine if they will cover you should you volunteer to assist during an emergency response. • Check with your personal professional liability insurance carrier to determine if they will cover you should you volunteer to assist during an emergency response.

22. Ask Questions, Demand Answers • The initial contact from the hospital, clinic, etc. , offering you (begging you???) the opportunity to volunteer will be the time for you to ask questions as to whether or not any legal protections will be provided. • Make an informed decision based on knowledge of risks and benefits.

23. ACHES Year 3 Tasks • Convene a workgroup comprised of: • Hospital Human Resources staff • Hospital Risk Managers • Hospital Emergency Managers • SC Hospital Association staff • SC DHEC staff to design an educational campaign directed at hospitals so the leadership determines what coverage/protections they will provide to volunteers before an event happens.

24. ACHES Year 3 Tasks • Recruit volunteers interested in providing support for hospitals • Work with an urban hospital & a rural hospital to exercise: • Calling DHEC and requesting volunteers • Obtaining the listing from DHEC and calling volunteers in to provide hospital support • Badging, credentialing and privileging (as appropriate) the volunteers • Assigning volunteers to roles

25. ACHES Year 3 Tasks • Based on the After Actions Reports of the hospital exercises, revise: • The training matrix • The SCSERV website/database • The educational information provided to hospitals about: • the process of working with DHEC to access a listing of volunteers, and • the need to determine beforehand what legal protections will be provided for volunteers serving on their behalf during emergencies.

26. Please Consider! • Volunteering to assist with Year 3 tasks. You can help by: • Assisting with the development of the educational campaign and materials • Allowing us to piggyback on your hospital’s exercise to test the processes developed to seamlessly integrate SCSERV volunteers into an emergency response • Recruiting volunteers to register in SCSERV to support hospitals

27. Jane RichterUSC Center for Public Health Preparedness1233 Washington Street, Suite 700Columbia, SC 29201803.606.1391jane.richter@sc.edu

28. Questions?