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1 km capability - PowerPoint PPT Presentation

Southern Taiwan University Department of Business Administration

The study of the relationship between KM capability, customer life cycle activities, and CRM performance. Southern Taiwan University Department of Business Administration. Kuo-Wei Lee Date: Oct. 22, 2009 . Maneesap Rojdamrongratana. Background & Motivation.

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1 km capability - PowerPoint PPT Presentation

Southern Taiwan University Department of Business Administration