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Would You Like Chips With That? Call Centres as Restaurants

Would You Like Chips With That? Call Centres as Restaurants. Owen D Leeds Liverpool Hope University College, Department Business and Management, Liverpool, United Kingdom, L16 9JD leedso@hope.ac.uk Beverly S Leeds University of Central Lancashire, Lancashire Business School

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1000 agent seats - PowerPoint PPT Presentation

Would You Like Chips With That? Call Centres as Restaurants