IT 284 UOP COURSE TUTORIAL/UOP HELP
IT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint: Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies
IT 284 Week 7 CheckPoint: Phone Etiquette
IT 284 Week 8 CheckPoint: Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Capstone CheckPoint: Establishing Seamless Support
IT 284 Final Project: Handling Difficult Customers (powerpoint only)
IT 284 Final Project: Handling Difficult Customers (paper only)
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