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Lost Art of Process Design - IT Service Management Processes

Imagine if you will…You’re upgrading your service management processes and tools to deliver better outcomes to the business. You’ve selected a software vendor and perhaps hired a professional services firm to help. The consultants have called everyone into a meeting to discuss the new processes. They proceed to launch the new tool then ask the room, “So here is your out-of-the-box tool. How do you want it configured?”

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