'Angry customer' presentation slideshows

The Power is Mine

The Power is Mine. Delivering quality c ustomer s ervice by thinking like a customer acting like an owner. Presented by: Cynthia Hamlet. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. ~PETER DRUCKER. Goal.

370 views • 26 slides

HANDLING COMPLAINTS

1.11k views • 23 slides

Difficult Customers & Situations

Difficult Customers & Situations. Learning Objectives. Identify methods for diffusing customer anger or hostility Develop strategies for handling difficult customers Identify situation that tend to be difficult and develop strategies to diffuse them. Difficult Customer Situations. Listen

281 views • 22 slides

Customer Service Dialog

Customer Service Dialog. Grant Hecht. Different Types of Customers. Argumentative Impatient Leave-Me-Alone Moody Complaining Suspicious Silent Indecisive Dishonest Insulting. Insulting Extended. Argumentative. Customers who seem to look for problems. Impatient.

347 views • 16 slides

Smartech Soft Skills Training 2-19-2006 Rev A

317 views • 14 slides

Interviewing Skills

Interviewing Skills. Prepare yourself for a powerful job interview. Interviewing Skills. Do you feel prepared for your next job interview?. Interviewing Skills. Interviewing Skills. Preparing For Successful Interviews Click here to follow the link. 30 Second Statements Power Statements

365 views • 10 slides

Tom Peters on Power & Implementation Getting Things Done: The P&I 34 v09.16.2004

Tom Peters on Power & Implementation Getting Things Done: The P&I 34 v09.16.2004.

236 views • 9 slides

Handling Irate Customers

627 views • 6 slides

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76 views • 6 slides

Converting an angry customer into your brand ambassador for

Shoppers constitute the essence of any organization. Almost all business activities are finalized as well as accomplished by maintaining the shoppers in mind.

276 views • 3 slides