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Scenario 1 - XML

CIC. XML server. ASC application. Scenario 1 - XML. Contact center. Senario1 explains the case that a customer contacts Samsung call center first for the product repair. Inbound. Outbound. ? Send tracking status. ? Data requested by ASC. ? Update Job No of ASC. ? Response.

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Asc job - PowerPoint PPT Presentation

Scenario 1 - XML