IT 284 Read, Lead, Succeed/Uophelpdotcom
For more course tutorials visit www.uophelp.com IT 284 Week 1 CheckPoint 1: The Customer Service Model IT 284 Week 1 CheckPoint 2: Computer Support Dependencies IT 284 Week 1 Assignment: Defining Computer Support IT 284 Week 2 CheckPoint: Communication Techniques IT 284 Week 2 DQs IT 284 Week 3 Assignment: How to Communicate IT 284 Week 3 CheckPoint: Using an ARS IT 284 Week 4 CheckPoint: Defining the Customer IT 284 Week 4 DQs IT 284 Week 5 CheckPoint: Operational Differences IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians IT 284 Week 6 CheckPoint: Using Technology With Voice IT 284 Week 6 DQs IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies IT 284 Week 7 CheckPoint: Phone Etiquette IT 284 Week 8 CheckPoint: Dissecting the Problem IT 284 Week 8 DQs IT 284 Capstone CheckPoint: Establishing Seamless Support IT 284 Final Project: Handling Difficult Customers (powerpoint only) IT 284 Final Project: Handling Difficult Customers (paper only)
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