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Committee middle management front - PowerPoint PPT Presentation

Service Strategies

Service Strategies. Managing the Service Strategy. Overview: Service models differentiate in compliance with the company policies. While some companies put the customers at the heart of all service process, some might prefer to target them as final consumers. Goal:

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378 views • 15 slides

Managing the Service Strategy

Managing the Service Strategy. The Common Service Model. General Manager. Exec. Committee. Middle Management. Front-line Employees. Customer. Guest Service Model. GUESTS. Front-line Employees. Middle Management. Exec. Committee. General Manager. The Service Triangle.

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270 views • 13 slides

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Committee middle management front - PowerPoint PPT Presentation

Service Strategies

Managing the Service Strategy