OnSite CRM Best In Class
Customer relationship management (CRM) refers to technologies, strategies and practices used by companies to analyze and manage data and interactions with their customers throughout the lifecycle of their customers. This is an essential and almost inevitable part of any company with the intentions of achieving great sales growth. The system enables the company management to keep track of customer purchase history, personal information and buying preferences. This way, the company is in a better position to improve their customer service and consequently retain them. Through the system, a lot of data on customers and employees can be compiled and analyzed; if this is done appropriately, then the extracted information can be used to steer the company to a very significant financial growth.
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