'Discussing performance related issues' presentation slideshows

Things To Do During Contact Centre Training

Coaching call center agents is not as easy as some people might think. It can be a time consuming, challenging and emotionally draining task for some managers. But since it is something that you cannot avoid if you want to have the best call center agents that will provide the best services and leave your customers satisfied, you have to make sure that you go through with it. If you are not in a position to do it yourself, hiring an expert in this area will be a great idea.

90 views • 5 slides