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End letter - PowerPoint PPT Presentation

Disappointing Messages

Disappointing Messages. 1. Should not be direct 2. Should not give the bad news first 3. Can be potentially goodwill-killing. Disappointing Messages. 4. When giving a satisfactory refusal give good reasons. A. Show that some of your reasons are beneficial to the other person.

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End letter - PowerPoint PPT Presentation

Disappointing Messages