'Functional silos' presentation slideshows

IT Service Management as a Practice & The Service Lifecycle

IT Service Management as a Practice & The Service Lifecycle. Agenda/Learning Objectives. The Concept of Good Practice What is it? Where does it come from? How does it relate to ITIL? The Concept of Service Management What is it? What is a Service? Process, Functions and Roles

963 views • 47 slides

595 views • 36 slides

Chapter One Overview

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459 views • 28 slides

TRB Symposium Embracing Global Complexity to Drive Competitive Advantage in a Networked Economy

TRB Symposium Embracing Global Complexity to Drive Competitive Advantage in a Networked Economy. October 21, 2013. Robert Handfield, PhD Director, Supply Chain Resource Cooperative Bank of America Distinguished Professor. Agenda. The study How is complexity increasing?

355 views • 25 slides

Supply Chain Audit Discussion Guide

Supply Chain Audit Discussion Guide. The Context Group. Supply Chain Issues . Offshore sourcing lengthens lead-times, reduces flexibility and makes control more difficult Multiple sourcing locations create coordination challenges Fast response to fashion change essential to drive sales

702 views • 20 slides

Chapter 1 Business Driven Technology

Chapter 1 Business Driven Technology. Chapter 1: Management Information Systems: Business Driven MIS. MANGT 366 Information Technology for Business. Class Focus this semester. Business Driven Technology Business initiatives should drive technology choices

897 views • 19 slides

Striving for Service Leadership

Striving for Service Leadership. Zeenat Jabbar. Overview. The Service-Profit Chain Integrating Marketing, Operations, and Human Resources Creating a Leading Service Organization In Search of Human Leadership. The Service-Profit Chain. The Service-Profit Chain.

730 views • 19 slides

The Ten Essentials of Developing a Successful Balanced Scorecard

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ITIL as a Standard for Service Process Management

545 views • 16 slides