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Gartner symposium vidyo spoke - PowerPoint PPT Presentation

Does Video Matter to Contact Center KPIs? - Vidyo

At the Gartner Symposium in Barcelona, Contact Center KPI called Net Promoter Score (NPS) was talked about describing how Engagement level of a customer is measured. A Vidyo customer on stage mentioned that the NPS had doubled when it moved users from audio to video. Know more about visual communication solutions: http://www.vidyo.com/products/

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Gartner symposium vidyo spoke - PowerPoint PPT Presentation

Does Video Matter to Contact Center KPIs? - Vidyo