'General industry wide qualification' presentation slideshows

An overview of ITIL Certification

ITIL is a widely-accepted IT service management approach in organizations across the globe. The ITIL framework is drawn from best practices followed by both public and private sectors all over the world. Today, an ITIL certification is a highly valued qualification on the resume of an ITSM professional. It gives you better opportunities and options to move up the ladder in your own organization or other enterprises.

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