'Im service' presentation slideshows

Locke Morrisey University of San Francisco morrisey@usfca

193 views • 9 slides

Virtual Reference, IM chat and Beyond: Taking Reference Services out of the Library

Virtual Reference, IM chat and Beyond: Taking Reference Services out of the Library. Laura Maldonado Deborah Gaspar Sarah Palacios-Wilhelm. Introducing IM to GW. Millenials and the Pew Internet study IM? We already have VR! Research Training Pilot studies Next?.

251 views • 9 slides

Virtual Reference Assessment: Gathering User Input

Virtual Reference Assessment: Gathering User Input. Kathleen M. Dreyer August 19, 2009. Why we did it. We wanted to answer the following questions about our current virtual reference service: Are our users satisfied with the service they receive via IM?

156 views • 5 slides