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6 Basic Steps for Effective Coping with Difficult People

6 Basic Steps for Effective Coping with Difficult People. Assess the Situation. Consider whether the difficult person has usually acted differently or whether this is their typical behavior. Determine if your responses to the person seem appropriate or excessive with respect to the situation.

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Interactional affects - PowerPoint PPT Presentation

6 Basic Steps for Effective Coping with Difficult People