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K asr9 k dallas - PowerPoint PPT Presentation

Cloud Services

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Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS). INCLUDING Adjunct ApplicationS. Key Trends. 2. What Keeps Contact Center Managers Awake?. Top ways to address concerns. Customer experience improvement (Self-service) Business process optimization (Self-service) Agent desktop optimization (CTI)

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K asr9 k dallas - PowerPoint PPT Presentation

Cloud Services

Contact Center as a Service (CCaaS)