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People, Service and Trust- is there a Public Sector Service Value Chain?

People, Service and Trust- is there a Public Sector Service Value Chain?. Ralph Heintzman and Brian Marson Treasury Board of Canada Secretariat EGPA Conference, Oeiras, September 2003. The Private Sector Service Profit Chain (James Heskett, Harvard University). The Public Sector.

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People, Service and Trust- is there a Public Sector Service Value Chain?