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Patricio et al - PowerPoint PPT Presentation

Seven Contexts for Service System Design

Seven Contexts for Service System Design. Robert J. Glushko University of California, Berkeley. T hese seven contexts are sufficient to describe those that currently exist as well as many that are likely to be developed. Person-to-person encounters Technology-enhanced encounters

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Patricio et al - PowerPoint PPT Presentation

Seven Contexts for Service System Design