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"The Call Centre as an Agent of Change"

"The Call Centre as an Agent of Change". Presented by Raewyn Bennet Group Manager - Customer Service Auckland City Council @ The 1999 Local Government Customer Services Conference New Plymouth, New Zealand August 5th & 6th, 1999. The Call Centre as an Agent of Change.

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&quot;The Call Centre as an Agent of Change&quot;

"The Call Centre as an Agent of Change"