Freight Brokers & Freight Agent Customer Service
Your performance is going to be what sets you apart from your competition, but do everything in your power to keep your customers happy. Begin to understand the needs of direct shippers. Every business has customers, which goes for the transportation industry too. Discuss who serves who in the shipping industry. Practice good business etiquette on the phone and online. The customer is KING! When customers rely on Brokerages the most. Become a trusted, respected freight broker in the shipping and carrier community.
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