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So You Have Assigned the SLA, Now What?

So You Have Assigned the SLA, Now What?. Dave McGaugh Network Architecture, PNWGP Quilt Fiber Workshop - 13/Oct/2006 St Louis, MO. Assigned SLAs. No SLAs are assigned to IP customers Standard escalation procedures for NOC Level 1: NOC Technician Level 2: NOC Engineer

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So You Have Assigned the SLA, Now What?