100+ Service delivery mgmt PowerPoint (PPT) Presentations, Service delivery mgmt PPTs

Service delivery mgmt - PowerPoint PPT Presentation

Chaotic Ad Hoc Undocumented Unpredictable Multiple helpdesks Minimal IT operations

IT Service Level. Level 4. Level 3. Value IT and business metric linkage IT improves business process Real-time infrastructure Business planning. Level 2. Service Define services, classes, pricing Understand costs Set quality goals Guarantee SLAs

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Service delivery mgmt - PowerPoint PPT Presentation

Chaotic Ad Hoc Undocumented Unpredictable Multiple helpdesks Minimal IT operations