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Successful voice self - PowerPoint PPT Presentation

Listening Methods In-Depth IVR and End to End Call Analytics

Listening Methods In-Depth IVR and End to End Call Analytics. What is the Real Performance of My Voice Self-Service Solution? Can I compare my IVR Design goals with caller behaviors? What do callers actually experience? Do my performance measures enable me to Improve?

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Successful voice self - PowerPoint PPT Presentation

Listening Methods In-Depth IVR and End to End Call Analytics