'Total agent monitoring capabilities' presentation slideshows

Offer Best Predictive Dialer | 2018 Reviews of the Most Popular Systems

A Predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, also referred to as agents. It uses statistical algorithms to minimize the time that these agents spend waiting between conversations while minimizing the occurrence of someone answering when no agent is available. Dialing one number at a time, only when an agent is available, typically keep agents utilized for 40 minutes per hour (33% idle time). Predictive dialer software can increase utilization to 57 minutes per hour (5% idle time).

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