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The Impact of Self-Service on Customer Loyalty

The Impact of Self-Service on Customer Loyalty. SpeechTEK by John Goodman, Vice Chairman. Agenda . Key Questions: What are the key benefits of customer self-serve? What are the downsides? How do you decide which transactions to allocate to self serve How do you measure the impact

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Transaction surveys don - PowerPoint PPT Presentation

The Impact of Self-Service on Customer Loyalty