'Treat customer' presentation slideshows

Chapter 17

604 views • 49 slides

Chapter 4 Privacy

Chapter 4 Privacy. Ethics in Information Technology, Second Edition. Updates by Carlotta Eaton, NRCC. Chapter 4 Privacy Objectives. What is Right of Privacy? Laws for electronic surveillance Forms of data encryption What is identify theft? Strategies for consumer profiling

1.34k views • 45 slides

Indicator 3.08

Indicator 3.08. Acquire product knowledge to communicate product benefits and to ensure appropriateness of product for the customer. Vocabulary. Consumer Organizational buying behavior. Characteristics of consumer buying behavior. Search for information Brand loyalty

303 views • 18 slides

Handling Upset Customers

Handling Upset Customers. Objective. Participant will be able to apply one of two techniques for handling upset customers 50% of the time. Reasons for Being Upset. Unmet Expectations Misunderstanding Tired, Frustrated, or Outside Stresses Embarrassment Discourteous service.

308 views • 7 slides