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Golden Goldfish - Taking Care of Your Most Important Customer and Employees

All customers and employees are not created equal. You don't treat everyone the same, you treat everyone fairly. This is the law of the vital few and the trivial many according to Dr. Joseph Juran. This slideshare examines the third book in the Goldfish Series, the Golden Goldfish.

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Golden Goldfish - Taking Care of Your Most Important Customer and Employees