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Worthwhile customers - PowerPoint PPT Presentation

Churn Management in Mobile Communications Led by Dr. E. Xevelonakis

Churn Management in Mobile Communications Led by Dr. E. Xevelonakis. Definitions. Churn Term used to describe customer attrition or loss Churn rate The number of participants who discontinue their use of a service divided by the average number of total participants during a period.

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Worthwhile customers - PowerPoint PPT Presentation

Churn Management in Mobile Communications Led by Dr. E. Xevelonakis