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Quantifiying « performance » What figures tell us about what we do not see (and how)

Quantifiying « performance » What figures tell us about what we do not see (and how). Thomas Cantens Research Unit WCO 2014 Revenue Conference. Daniel Defoe A Journal of The Plague Year (1720) «  Frightful number ! ». how figures show the invisible and its own dynamics.

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Quantifiying « performance » What figures tell us about what we do not see (and how)

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  1. Quantifiying « performance » What figures tell us about whatwe do not see (and how) Thomas Cantens Research Unit WCO 2014 Revenue Conference

  2. Daniel Defoe A Journal of The PlagueYear(1720) « Frightfulnumber! » how figures show the invisible and itsowndynamics

  3. Completion of a research cycle Alternating phases of fieldwork and publications/conferences (withpeer-reviewing) Consolidation of practicalexperiences in one document Expertise and updates to the document

  4. A practical content Discussion on principles A « story » following a chronologicalpath (a posteriori) A description on whathappenedduringeach phase: prerequisites, examples of actions, lessonslearned and risks for eachstep Illustrations throughconcreteexamples

  5. Description of the requirements Humanresources Technology and training… International expertise (if needed)

  6. A description for each phase Principles Actions (meetings, documents to beissued, experts’ missions…) Lessons and risks The overallachievementsat the end of each phase Examples of reports, indicators, contracts, …

  7. A description for each phase Principles Actions (meetings, documents to beissued, experts’ missions…) Lessons and risks The global achievementsat the end of the phase Examples of reports, indicators, contracts, …

  8. A description for each phase Principles Actions (meetings, documents to beissued, experts’ missions…) Lessons and risks The global achievementsat the end of the phase Examples of reports, indicators, contracts, …

  9. A description for each phase Principles Actions (meetings, documents to beissued, experts’ missions…) Lessons and risks The global achievementsat the end of the phase Examples of reports, indicators, contracts, …

  10. A description for each phase Principles Actions (meetings, documents to beissued, experts’ missions…) Lessons and risks The global achievementsat the end of the phase Examples of reports, indicators, contracts, …

  11. Someguiding questions « best practices » versus « badpratices » ? Objectivity versus subjectivity ? Whatis a success? Expert process versus democracticprocess?

  12. WCO Research Unit http://www.wcoomd.org/fr/topics/research.aspx http://centre-norbert-elias.ehess.fr/ thomas.cantens@wcoomd.org

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