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4 Reasons CX Is Important For Businesses

Customers are willing to pay a little extra to companies that are willing to go above and beyond in terms of customer service. We list a few reasons why you should consider investing in market research services to improve customer experience. For more information, visit https://www.seelevelhx.com/

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4 Reasons CX Is Important For Businesses

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  1. Why Should Companies Focus On Managing Customer Experience

  2. By 2020, customer experience will overtake price & product as a key brand differentiator 86% of buyers are willing to pay more for better CX, but only 1% feel vendors meet expectations 52% of customers with bad mobile service experience are less likely to do business with a company

  3. Focusing On Customer Experience HELPS BUSINESSES

  4. Gain Customer Loyalty Investing in CX helps gain customer respect and loyalty 62% of companies think CX is a competitive differentiator

  5. Weather A PR Crisis With social media, customers have plenty of avenues to share complaints Rather than face a PR fallout, it makes sense to be proactive about CX

  6. Improve Real-time Interaction With Customers 80% business buyers respond to better CX when interacting with a brand in real time 64% of consumers expect businesses to respect their time and money People are willing to pay more for better CX

  7. Improve Revenue Customers are willing to pay 50% more for quality customer experience For each percentage point of improvement in CX, revenue increases by approximately $124 million

  8. Trying To Improve Customer Service?

  9. Hire SeeLevel HX for market research services

  10. We help to … Check operational compliance Improve competitive intelligence Craft audits and incentive programs

  11. For more information, visit www.seelevelhx.com

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