Managing Community Mobility

1. MTAP/SCOPT Annual Winter Meeting Managing Community Mobility MCLARY MANAGEMENT

2. Current Concept MTAP/SCOPT Annual Winter Meeting • Continuum of transportation service options • “Family of Services” • Coordinate existing transportation resources MCLARY MANAGEMENT

3. Mobility Management Concept MTAP/SCOPT Annual Winter Meeting • Multiple providers enable service choices • Disaggregated vs. aggregated model • Mobility management functions • Service development • System management MCLARY MANAGEMENT

4. Mobility Management Concept MTAP/SCOPT Annual Winter Meeting • Service development • Vehicles • Movement of people • System management • Land use • TOD, livable communities • Green MCLARY MANAGEMENT

5. Service Development MTAP/SCOPT Annual Winter Meeting • One stop call centers • Information and referral • Family of Services • Coordination of programs and agencies • United We Ride MCLARY MANAGEMENT

6. Bus, Taxi, Vans, ADA, Volunteers, Vouchers, Ridesharing, Bicycles, Pedestrians Private Automobile Family of Services MTAP/SCOPT Annual Winter Meeting Rail MCLARY MANAGEMENT

7. Tools and Strategies MTAP/SCOPT Annual Winter Meeting • Car-sharing • Ridesharing/ carpooling • Guaranteed ride home • Slugging/instant car pools • Ride bank • Voucher programs • Volunteer programs • Transportation Management Associations (TMAs) • Travel navigators • Demand management techniques • Livable communities • Cost Allocation • Technology MCLARY MANAGEMENT

8. System Management MTAP/SCOPT Annual Winter Meeting • Planning • Transportation – regional • Land use – livable communities • Demand Management • HOV – multiple riders • HOT – pay toll for roads without congestion • Congestion pricing – pay fee to travel during peak hours • Regulatory barriers • Telecommuting, flex hours MCLARY MANAGEMENT

9. Macro Planning MTAP/SCOPT Annual Winter Meeting • Family of Services – match demand with existing resources • Use of existing infrastructure • Lower density – more difficult for mobility to be effective • Higher density – easier to serve with mobility options MCLARY MANAGEMENT

10. Micro Planning MTAP/SCOPT Annual Winter Meeting • Individual access • Individual choice • Individual function • Mobility • Availability of service • Demographic changes • Different environments • Suburban, urban, and ex-urban MCLARY MANAGEMENT

11. Vision MTAP/SCOPT Annual Winter Meeting • Enhance customer access to transportation services • Provide an interface between disciplines at the community level • Focus on customer service • What is your definition of mobility management? MCLARY MANAGEMENT

12. MTAP/SCOPT Annual Winter Meeting Making the Shift – A New Paradigm MCLARY MANAGEMENT

13. GAO Report MTAP/SCOPT Annual Winter Meeting • Transportation Disadvantaged Populations • GAO-03-697, June 2003 • 64 federal programs • Inconsistency with reporting and funding • “The full extent of [federal] spending is unknown” • Sharing of resources has occurred, but more needs to come MCLARY MANAGEMENT

14. GAO Report – Transportation Service Chart MCLARY MANAGEMENT

15. GAO Report MTAP/SCOPT Annual Winter Meeting • Obstacles • Reluctance to share vehicles and fund coordination activities due to concerns about adverse effects on clients • Different eligibility, safety standards, and other programmatic requirements that can limit programs’ ability to share transportation resources • Lack of leadership and commitment to coordinate • Obstacle mitigation • Harmonize standards (e.g., safety, driver training) to serve additional populations • Expandinteragency forums to facilitate communication • Providefinancialincentives for coordinating programs MCLARY MANAGEMENT

16. Executive Order 13330 MTAP/SCOPT Annual Winter Meeting • Signed on Feb. 24, 2004 • Established Interagency Transportation Coordinating Council on Access and Mobility (CCAM) • Membership includes: • Transportation • Health and Human • Education • Labor • Veterans Affairs • Agriculture • Housing and Urban Development • Interior • Justice • Social Security Administration • National Council on Disability MCLARY MANAGEMENT

17. A New Paradigm MTAP/SCOPT Annual Winter Meeting TCRP Report #97 – Emerging New Paradigms: A Guide to Fundamental Change in Local Public Transportation Organizations • Why do we need a new paradigm? • Urban sprawl – exurban, no longer city centered • Lifestyle trends – 2 income earners, seniors more mobile and living longer • Transit industry’s institutional environment – risk averse • To change attitudes, we need a new paradigm • Organizational culture • Subordination of customer needs • Lagging progress in ITS MCLARY MANAGEMENT

18. A New Paradigm MTAP/SCOPT Annual Winter Meeting MCLARY MANAGEMENT

19. A New Paradigm MTAP/SCOPT Annual Winter Meeting • Basic principles • Re-establish quality of the customer’s experience • Separate strategic responsibilities from the production of goods and services • Provide systems of performance measurement • Expand partnerships and alliances • Utilize state of the art information technologies MCLARY MANAGEMENT

20. A New Paradigm MTAP/SCOPT Annual Winter Meeting • Six dimensions of fundamental change • Mission shift • Focus on the customer • Collaboration • Integration • Information technology • Organizational structure change MCLARY MANAGEMENT

21. Summary MTAP/SCOPT Annual Winter Meeting • Change your organizational structure to enable transit managers to become mobility managers not asset managers • The paradigm shift is a recognized need not only for FTA, but for all layers of society and business MCLARY MANAGEMENT

22. MTAP/SCOPT Annual Winter Meeting Coordinated Public Transit and Human Service Transportation Plan The “Coordinated Plan” MCLARY MANAGEMENT

23. SAFETEA-LU MTAP/SCOPT Annual Winter Meeting • Mobility management expenses eligible under SAFETEA-LU • “Mobility management” added to the list of capital projects at 5302(a)(1)(L) • Better funding ratio (80:20 instead of 50:50) • 20% match for federal funds can be federal money as long as it’s not DOT • Necessary to have a designated recipient in order to received funds MCLARY MANAGEMENT

24. Coordinated Planning MTAP/SCOPT Annual Winter Meeting Leadership Collaborative Development Public Involvement Assessment of Needs and Resources Identify Implementation Strategies Coordinated Plan MCLARY MANAGEMENT

25. Barriers to Coordination MTAP/SCOPT Annual Winter Meeting • Turf issues • Perceptions • Don’t rock the boat • Insurance • Cost allocation MCLARY MANAGEMENT

26. Improving Public Transportation MTAP/SCOPT Annual Winter Meeting • Increase availability • Enhance Quality • Improve Cost-effectiveness • Eliminate duplication MCLARY MANAGEMENT

27. Public Transit Design MTAP/SCOPT Annual Winter Meeting • Fixed Route • Service Routes • Demand Responsive – same day • Route/Point deviation • Shuttles • Circulators MCLARY MANAGEMENT

28. Different Types of Coordination MTAP/SCOPT Annual Winter Meeting • Information sharing/central call centers • Training • Maintenance • Central dispatching • Lead agency • Brokerage programs • Examples: Pittsburgh, PA; St. Louis, MO; State of Kentucky; State of Washington • Medicaid bus passes MCLARY MANAGEMENT

29. Innovative Programs MTAP/SCOPT Annual Winter Meeting • Where is mobility management working? • San Francisco, CA • Florida • Washington State • Aiken, SC • COAST: Colfax, WA • State of Wisconsin • Metropolitan Detroit Region • Maricopa County, AZ MCLARY MANAGEMENT

30. MTAP/SCOPT Annual Winter Meeting The Mobility Manager and Mobility Management – Skills and Competencies MCLARY MANAGEMENT

31. The Mobility Manager MTAP/SCOPT Annual Winter Meeting • Skills and competencies • Develop partnerships/ collaboration • Leadership • Creativity • Flexibility • Negotiations/conflict resolution • Putting it all together = Entrepreneurship MCLARY MANAGEMENT

32. The Mobility Manager MTAP/SCOPT Annual Winter Meeting • Political knowledge • Stakeholders • BORPSAT • Mayor/Council • Bankers • Chamber of Commerce MCLARY MANAGEMENT

33. Willing to Take a Risk? MTAP/SCOPT Annual Winter Meeting • Ability to stand and lead • Flexibility • Advocacy • Think the unthinkable! • No fear of failure MCLARY MANAGEMENT

34. Mobility Management MTAP/SCOPT Annual Winter Meeting • Promotion, enhancement, and facilitation of access to transportation services • Support for short term management activities to plan and implement coordinated services • Support of state and local coordination policy bodies and councils • Operation of transportation brokerages to coordinate providers, funding agencies, and customers MCLARY MANAGEMENT

35. Mobility Management MTAP/SCOPT Annual Winter Meeting • Provision of coordinated services • Travel training, trip planning, and travel navigator activities for customers • Development and operation of one-stop transportation call centers to coordinate transportation information • Operational planning for the acquisition of IT technologies • 20% match for federal funds can be federal money as long as it’s not DOT MCLARY MANAGEMENT

36. Challenges MTAP/SCOPT Annual Winter Meeting • Dare to be creative • Don’t give up • Try the unknown • Push the limits • Search for the untried • Be an advocate • Think like an entrepreneur • Be intuitive MCLARY MANAGEMENT

37. Create a Vision MTAP/SCOPT Annual Winter Meeting What is your Vision?????? MCLARY MANAGEMENT