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Working Group 8 – E9-1-1 Best Practices. September 12, 2012 Robin Howard Chair WG 8 – E9-1-1 Best Practices. Working Group 8 – E9-1-1 Best Practices.
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Working Group 8 – E9-1-1 Best Practices September 12, 2012 Robin Howard Chair WG 8 – E9-1-1 Best Practices
Working Group 8 – E9-1-1 Best Practices • Description: 9-1-1 service is a vital part of the nation's emergency response and disaster preparedness system and 9-1-1 service reliability is vital to public safety and consumer wellbeing. As such, during CSRIC II, and before that NRIC, a substantial body of voluntary Best Practices was developed to promote 9-1-1 reliability. 9-1-1 Best Practices are vital to maintaining a dependable and efficient 9-1-1 infrastructure. • This Working Group will review the existing CSRIC/NRIC 9-1-1 Best Practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps. As part of this effort, the Working Group will also provide recommendations regarding the creation of two new non-industry Best Practice categories: (i) Public Safety Answering Point (PSAP) and (ii) 9-1-1 Consumer. As well, the Working Group will provide recommendations regarding how to better engage PSAPs in the Best Practice process. • Finally, this Working Group is tasked with modifying and/or developing new Best Practices that will support communication providers in preparing for natural or man-made disasters. These Best Practices will ensure that communication providers are able to restore service quickly in the aftermath of a disaster. • Duration: Disaster Best Practices – June 6, 2012 (Complete) 9-1-1 Best Practices – December 5, 2012 (In Progress)
Working Group 8 – Subteams Working Group 8-2: Current E9-1-1 Best Practices Chair – Mary Boyd/Intrado • This working team will review the existing CSRIC/NRIC 9-1-1 Best Practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps. Due Date: December 5, 2012 • Members:
Working Group 8 – Subteams Working Group 8-3: PSAP and Consumer Best Practices Chair – Paul Stoffels/AT&T • This working team will review the existing CSRIC/NRIC 9-1-1 Best Practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps. Due Date: December 5, 2012 • Members:
Working Group 8 - Current Work Activity • Working Group 8-2 E9-1-1 E911 Best Practices has completed first review to narrow Best Practice workload from 1,024 to 414 Best Practices. • Finalizing Best Practices needing modified or modernized versus those that impact E9-1-1 indirectly where remarks can be added into the Best Practice “Remarks” section for clarity and search capabilities. • Compiling a list of Consumer Best Practice ideas for the Working Group 8-3 to review. • Developing working strategy for PSAP Best Practices to begin the development of this new category.
Working Group 8 - Work Completed • Working Group 8-1 E9-1-1 Disaster Best Practices Final Report – Part 1 is the first part of a larger review of industry Best Practices intended to modernize those that relate specifically to E9-1-1 and more importantly to consider the need for Best Practices for Next Generation E9-1-1 services that may be useful in preparing for natural or man-made disasters. • Completed second review of Best Practices to discount over 600 as not relevant for the Working Group activities.
Working Group 8 - Next Steps • Begin modifying and modernizing qualifying Best Practices for modification and/or enhancements. • PSAP and Consumer Best Practice WG8-3 . • Public Safety/PSAP identified Best Practices • Target for WG8-3 start is 3rd quarter 2012 • Develop recommendations for Best Practice websites to incorporate the new categories being developed. • Begin work on Final Report for December 5th meeting.
