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Time Matters 10 CIC Endorsement Training Test Taking Tips

Time Matters 10 CIC Endorsement Training Test Taking Tips. 9/24/2009. Test Taking Tips. Every answer is in the manual Press Ctrl-F in Acrobat to Find Press Enter to go to next hit When I say, “ This is important ,” either: It is important and is in Exam 1 or Exam 2 or

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Time Matters 10 CIC Endorsement Training Test Taking Tips

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  1. Time Matters 10CIC Endorsement TrainingTest Taking Tips 9/24/2009

  2. Test Taking Tips • Every answer is in the manual • Press Ctrl-F in Acrobat to Find • Press Enter to go to next hit • When I say, “This is important,” either: • It is important and is in Exam 1 or Exam 2 or • It is just plain important • 60 days to take the test • Immediate result and answers • Second chance to pass: Take Exam 2 • Take Exam 2 for fun! (and education) = Important

  3. Test Taking Tips • We will distribute this PPT and more resources • Follow-up Webinar and video of Webinar in ~ 2 wks • Register at LexisNexis University • Get a confirmation e-mail • Wait up to 24 hours for approval e-mail • Take the test at LexisNexis U • Open book, unlimited time in 1 session • Call or write pmtraining@lexisnexis.com • If your connection is interrupted • Re-register and get approval to restart • Write down your Question # and Answers as you go

  4. Exam Preparation • Register Online • Business Hours 8 - 5 EST • Allow 24 Hours to Receive Confirmation • Download Instructions • Tech Issues, Call: • Charlene Basset • 866-654-2381 ext 2204 • pmtraining@lexisnexis.com

  5. Introduction

  6. Presenter • Wells H. Anderson, J.D., CIC • CIC since 1997 • Founder of Active Practice LLC in Minnesota • Focus on small firms and solos • CIC Forum Moderator & Administrator • Winner of 3 TechnoLawyer Awards • Biked 400 miles on LN’s United Cerebral Palsy teams – Thanks to you CIC donors!

  7. Acknowledgments Hours upon hours of work behind the scenes: • CICs contributed material • Development, Sales, Technical Support • Practice Management Training: Charlene, Erin • Leslie Burkes, Tim Jarnigan • Tanner Davis – manual drafting, slideshow • Tom Rowe for 10 years of training • Steve Best: Set the bar HIGH in PCLaw training

  8. Our Objectives • Prepare you for TM 10 CIC Exam • Give you documentation and short overview of an Implementation Process • Cover TM 10 enhancements in depth • Answer your questions

  9. Practice Management Goals • Improve software quality • Increase Net Promoter Score • Improve Customer Experience with Tech Support

  10. Agenda • Test Taking Tips • Introduction • Desktop Extensions Demo • Implementation Process • 10 Minute Break • Enhancements in Depth • Q & A

  11. Agenda Details = Important • Implementation Process • Assessment • Design the Solution • Deployment • Time Matters 10 Architecture Changes • Installation • Knowledge Transfer (training) • Assurance • Technical Support • Backup and Restore • Partnering

  12. Agenda Details • Enhancements - Implementation • MS SQL Server under the hood • Architecture changes • Installation wizard • Enhancements – New Features • Desktop Extensions • Backup • Activity Power View • Merge Templates – 4 levels of folders • Outlook TM Connect – Staff field

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