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September 2011

Meditech 5.64.21 Remote Access Training. September 2011. Page 1. Information Covered. Application process Basic hardware information Remote access to Meditech Download Citrix program Remote entry to Meditech Change password. Meditech sign on Desk top view and helpful tips

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September 2011

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  1. Meditech 5.64.21 Remote Access Training September 2011 Page 1

  2. Information Covered • Application process • Basic hardware information • Remote access to Meditech • Download Citrix program • Remote entry to Meditech • Change password • Meditech sign on • Desk top view and helpful tips • View patient information • View Reports • Face Sheet for Billing information • Contact information • This is training module is designed for physicians and their physician office staff. • It has all the basic tools to: • apply for remote access • understand the requirements for PC preparation • understand the use of remote token to gain quick remote access to the MHS Meditech clinical and billing patient information needed in your physician practice. • Other Information covered: Page 2

  3. Physician portal Access • Access MHS web site by using your Internet browser with URL: http://www.methodisthealthsystem.org • This site has system requirements, and good preparatory tips Click On Physician Portal Page 3

  4. Physician Portal - Meditech Selection • Select Meditech • Can also select: • Web PACS • MHS email • Library services • Medical Staff portal Page 4

  5. Meditech Information Page • Meditech page view • Step by step for remote access instructions • Requirements • This has all you need to know and prepare your PCs for remote access • Tips and troubleshooting • Good housekeeping ideas to help problem solve remote access Page 5

  6. Requirements for Remote Access to Meditech Hardware Recommendations: • PC processor 700MHs • Memory 128 + RAM • Cable modem or DSL • Monitor 1024x768 resolution • HP Printer Software: • Windows XP professional • Internet Explorer 5.x + • Office 2000 + • Antivirus/Spyware Page 6

  7. Tips and Troubleshooting • This page is an absolute must read before starting remote access process in office or home. • Preparing PC prior to install Citrix program is critical for success. • This is especially true in removing internet temporary files and spyware files that interfere with success downloading of Citrix. Page 7

  8. RSA Secure ID Token • The MHS IS department will send token(s) with username and password after receipt and completion of application forms. • The RSA Secure ID token has a battery life of four years. The code changes every minute. • Contact MHS help desk for replacement if token is lost. • Physicians and their office personnel will be given unique six digit passwords to use with their token’s six digit rotating number Page 8

  9. Citrix Logonhttp://webapp.mhd.com • After all preparations completed on your PC • You will need your office token username and password obtained from IS dept • Then go to the above site in your browser Page 9

  10. CITRIX Security Prompt • Type in your given MHS user name with first letter capitalized eg: Smla123456 • Then in password box first enter your password given by IS plus the RSA access token number. ( total entry = 12digits) • Be careful !!! • 5 incorrect entries and token will need to be reset by MHS help desk 214-947-1999 –All facilities should use this contact for tokens Page 10

  11. Installing Citrix Program • For each PC, you will need to do a one time download of “MHS Application Portal Client “ • This allows your PC to remotely access Meditech and print needed reports • Select Yes to download program when prompted • You must then restart your browser session • This will fully install the Citrix program into your PC for allowing remote access to Meditech Page 11

  12. Entry Process After Citrix load • Now select “Anonymous” (this is for office use) • Physicians with internet access privileges may need to use “Explicit” and use their MHS internet user name and password. • Select login at bottom • Review instructions given by IS with your token on what to use. • After you have downloaded Citrix client and re-initialized your browser session • Go again to http://webapp.mhd.com • Again enter your user name and remote token log in as previously described. • You will brought back to the MHS Application Portal Page 12

  13. Meditech Icon • Click on Meditech icon • Seeing this on your screen means your PC has successfully loaded the Citrix client, and should be able to get into Meditech remotely 1 2 • Grant access to allow Meditech to run 3 4 Page 13

  14. Summary • You should be able to apply and complete your remote Meditech access in your office or home PC • This document is one of four: • Remote Access (this document) • Meditech Training • Physician Consult Ordering • Electronic Signature Page 14

  15. Contact Information • If you are having problems with your access, please contact 214-947-1999 the MHS helpdesk or helpdesk@mhd.com • MHS does not have a team to come to your office to repair PCs.

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